Customer Experience Coordinator - Water Operations

Networkplus; East Midlands; On-site; GBP 27,000 - 32,000; Full time

Job summary

A services provider in the East Midlands is seeking a Customer Co-Ordinator to support customer service delivery. You will act as the point of contact between customers and operations, manage enquiries professionally, and ensure a seamless customer experience. Ideal candidates possess strong communication skills and the ability to prioritize effectively. This is a full-time position with a competitive salary.

Benefits

Competitive salary

Full benefits package

Qualifications

• Strong communication skills with a calm, clear, and professional manner.
• Good organisational ability with attention to detail.
• Able to work effectively under pressure and prioritise.
• Confident in using multiple systems and reporting tools.
• Proactive approach to prevent issues.

Responsibilities

• Handle customer enquiries and complaints professionally.
• Liaise with field teams to support work delivery.
• Maintain accurate system records for reporting.
• Provide empathetic communication to customers.
• Collaborate with project managers and operational teams.

Skills

Strong communication skills

Good organisational ability

Confident using multiple systems

Able to work under pressure

Proactive approach

Tools

Qualtrics

Modular Plus

SAP

Job description

A services provider in the East Midlands is seeking a Customer Co-Ordinator to support customer service delivery. You will act as the point of contact between customers and operations, manage enquiries professionally, and ensure a seamless customer experience. Ideal candidates possess strong communication skills and the ability to prioritize effectively. This is a full-time position with a competitive salary.