EV & Automotive Diagnostics Helpdesk Specialist

Msx International; Colchester; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading automotive service company located in Colchester is seeking a Technical Helpdesk Specialist to provide technical support to retailers and workshops. The ideal candidate will have a degree in automotive technology and strong knowledge of vehicle mechanics, specializing in diagnostic tools. This full-time position entails working Monday to Friday, with responsibilities including guiding dealers through repair processes and maintaining communication. The role offers 25 days of annual leave and is integral to improving customer satisfaction.

Benefits

25 days annual leave per year

Life Assurance

Qualifications

• Experience in technical support or workshop-level diagnostics.
• Ability to read technical drawings and interpret measurement data.
• Fluency in English.

Responsibilities

• Provide technical support across various systems.
• Guide dealers through repair processes.
• Own cases from initiation to resolution.

Skills

Strong knowledge of vehicle mechanics and EV

Analytical

Customer-focused

Education

Degree in automotive technology or equivalent experience

Tools

Diagnostic tools

Job description

A leading automotive service company located in Colchester is seeking a Technical Helpdesk Specialist to provide technical support to retailers and workshops. The ideal candidate will have a degree in automotive technology and strong knowledge of vehicle mechanics, specializing in diagnostic tools. This full-time position entails working Monday to Friday, with responsibilities including guiding dealers through repair processes and maintaining communication. The role offers 25 days of annual leave and is integral to improving customer satisfaction.