Service Delivery jobs in United Kingdom

We have an exciting opportunity to join our Senior Management Team as a Director of Services. In this role you will be responsible for the strategic and operational direction of the organisation and for providing leadership to the whole of GIPSIL’s services fulfilling our mission and core values and leading by example with a commitment to improving outcomes for those we support.

• Providing leadership for GIPSIL and its support services, ensuring that they are delivered to the highest standards of quality and performance and ensure they meet all legal and contractual requirements.
• To stay abreast of any changing legislation and to lead on rolling out best practices across support services and the wider organisation as appropriate.
• To be the safeguarding lead and Ofsted Nominated Individual for the organisation.
• To provide the CEO, Management Committee, Sub-Committees and Management Team with regular updates about the
• services, including quality and performance.
• To contribute to the overall leadership and strategic direction of the organisation, managing risks in close collaboration with the SMT.
• To take overall responsibility, in collaboration with the SMT, for GIPSIL’s support services; collaborating with the Director of Development for contract compliance and to develop sustainable, impactful services.
• To lead in developing quality assurance systems and practices for support services to ensure that the organisation’s quality can be maintained and enhanced.
• To ensure that the organisation meets regulatory responsibilities and works within a model of good practice which is consistently evaluated and amended accordingly.
• To lead and provide effective line management to direct reports for services to ensure that they are provided with high support and challenge to enable safe and effective operation of services, learning is embedded across services, delivering positive outcomes.
• To work with the Board, SMT relevant budget holders to agree service budgets and ensure responsibility is devolved as appropriate whilst maintaining oversight, ensuring timely corrective action is taken as required in collaboration with the Finance Director.
• To lead on embedding trauma-informed practice internally; sharing best practice as appropriate.
• To work with the SMT and relevant colleagues to develop methods to collate and include the voices of young people to inform practice across all that we do.
• Deputise for the CEO and represent GIPSIL as necessary, in conjunction with other SMT members.

• Leadership Experience: Minimum of two years in a Senior Leadership position, with a demonstrable ability to lead with clarity, purpose, and integrity.
• Safeguarding Expertise: Proven track record of maintaining the safeguarding of young people and those we support, including those with complex needs.
• Quality Assurance: Experience in developing and implementing robust quality assurance systems, aligned with Ofsted standards.
• Strategic Systems Development: Ability to design and embed systems that support high-quality service delivery and compliance.
• Collaborative Leadership: Demonstrated success in building positive, influential relationships across teams, partners, and stakeholders.
• Service Development: Ability to contribute to initiatives and develop new services in collaboration with relevant colleagues.
• Operational Excellence: Strong skills in planning, prioritising, delegating, and coordinating work to meet strategic deadlines.
• Flexible Working: Willingness and ability to be in the office for at least three days per week and to work flexibly to attend key strategic meetings in person.
• Strategic Insight: Deep understanding of stakeholder priorities and the evolving needs of those we support.
• Trauma-Informed Practice: Commitment to trauma-informed and reflective practice as a foundation for service delivery.
• Staff Engagement: Knowledge of internal communications strategies that foster connection, collaboration, and best practice sharing across diverse teams and locations.
• Co-Production: Experience in co-producing services with young people, staff, volunteers, partners, and funders.
• Analytical Skills: Substantial experience in analysing data and producing high-quality reports.

To arrange an informal conversation about this role, please contact: