Senior Service Coordinator - Bournemouth & South UK

ARROW Industrial Group; Bournemouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading industrial solutions provider in the UK is seeking a Senior Coordinator to enhance sales and operational service delivery. This pivotal role involves managing inquiries, supporting field teams, and ensuring exceptional service to customers. The ideal candidate will have strong leadership skills, attention to detail, and experience in a similar service environment. The position offers a robust benefits package, including holidays, health cashback, and a pension contribution.

Benefits

22 days holiday plus bank holidays

Westfield Health Cashback Scheme

Paid birthday off

3% employer pension contributions

Qualifications

• Proven experience in a senior coordination role within a service environment.
• Strong leadership qualities to mentor team members.
• Exceptional accuracy in tasks.
• Highly motivated and customer-focused.

Responsibilities

• Lead daily coordination of service operations including managing inquiries.
• Provide administrative support to engineers.
• Manage processes including surveys and order processing.
• Act as a senior point of contact for escalations.

Skills

Leadership skills

Professional communication

Attention to detail

Customer service ethos

Organizational skills

Tools

Microsoft Office

SAP Business One

BigChange JobWatch

Job description

A leading industrial solutions provider in the UK is seeking a Senior Coordinator to enhance sales and operational service delivery. This pivotal role involves managing inquiries, supporting field teams, and ensuring exceptional service to customers. The ideal candidate will have strong leadership skills, attention to detail, and experience in a similar service environment. The position offers a robust benefits package, including holidays, health cashback, and a pension contribution.