Service Scheduler & Customer Care Coordinator

Johnson Controls; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global technology company based in Manchester is seeking a Service Coordinator to manage scheduling for subcontractors and ensure exceptional customer service. You will handle maintenance and reactive works, liaising with teams for effective service delivery. Applicants should possess strong communication skills and the ability to multi-task effectively in a fast-paced environment. A role with substantial growth opportunities and competitive benefits awaits the successful candidate.

Benefits

Competitive Salary

25 days annual leave plus Bank Holidays

Holiday Purchase Scheme

Pension plan (up to 7% employer match)

Life assurance

Employee assistance program

Referral scheme

Exclusive Discounts

Career Development

Free Onsite Parking

Dress Down Fridays

Qualifications

• Customer service skills and experience are essential.
• Outstanding written and verbal communication skills are necessary.
• Ability to multi-task and thrive in high-pressure settings.

Responsibilities

• Schedule planned maintenance and reactive works for subcontractors.
• Liaise with teams to ensure completion of visits.
• Provide customer service via phone and email.

Skills

Customer service skills and experience

Outstanding written and verbal skills

Ability to multi‑task

Computer proficiency

Strong sense of urgency

Attention to detail

Excellent decision‑making skills

Good organizational skills

Tools

Salesforce

Job description

A leading global technology company based in Manchester is seeking a Service Coordinator to manage scheduling for subcontractors and ensure exceptional customer service. You will handle maintenance and reactive works, liaising with teams for effective service delivery. Applicants should possess strong communication skills and the ability to multi-task effectively in a fast-paced environment. A role with substantial growth opportunities and competitive benefits awaits the successful candidate.