Service Operations Planner — Flexible Scheduling & Impact

Watson-Marlow Fluid Technology Solutions; Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fluid technology company in the United Kingdom is seeking a Service Operations Planner who will contribute to the growth of the Service department. Responsibilities include coordinating service delivery and managing contracts to exceed customer expectations. Candidates must demonstrate strong commercial awareness, excellent communication skills, and the ability to manage multiple demands effectively. The role offers a competitive salary and numerous benefits, fostering an inclusive working environment.

Benefits

Competitive salary

Flexible working

27 days holiday allowance

Comprehensive private healthcare

Enhanced pension plan

Life assurance

Volunteering leave

Free onsite parking

Qualifications

• Proven ability to manage resources effectively in a fast-paced environment.
• Ability to multi-task and effectively manage time.
• Confident and assertive individual who can handle customer interactions.

Responsibilities

• Coordinate the service contract delivery process from inquiry to supply.
• Schedule service visits using the service diary.
• Perform root cause analysis and recommend improvements.

Skills

Excellent commercial awareness & customer focus

Excellent communication skills

Ability to perform under pressure

Ability to work collaboratively

Strong attention to detail

Proven ability to achieve KPI’s & targets

Familiarity with scheduling workloads

Job description

A leading fluid technology company in the United Kingdom is seeking a Service Operations Planner who will contribute to the growth of the Service department. Responsibilities include coordinating service delivery and managing contracts to exceed customer expectations. Candidates must demonstrate strong commercial awareness, excellent communication skills, and the ability to manage multiple demands effectively. The role offers a competitive salary and numerous benefits, fostering an inclusive working environment.