Customer Service Leader & Operations Optimizer

Toyworldmag; Uxbridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading toy company in Uxbridge seeks a proactive Customer Service Supervisor to assist the Operations Manager. The role involves supervising a small team, managing key customer accounts, and ensuring excellent service delivery. Candidates must have strong communication skills, a background in customer service, and some experience in the Toy sector or FMCG. This position offers the chance to improve operational processes and build solid relationships with customers and internal stakeholders.

Qualifications

• Demonstrable experience in Customer Services.
• Proven ability to meet deadlines and manage priorities.
• Experience working in the Toy sector or other FMCG.

Responsibilities

• Assist Operations Manager in day-to-day Customer Services activities.
• Supervise three Customer Service Advisors.
• Analyze internal and external feedback for service enhancements.

Skills

Customer Service experience

Strong communication skills

Problem-solving skills

Organizational skills

Team player

Tools

Excel

Sage or ERP systems

Job description

A leading toy company in Uxbridge seeks a proactive Customer Service Supervisor to assist the Operations Manager. The role involves supervising a small team, managing key customer accounts, and ensuring excellent service delivery. Candidates must have strong communication skills, a background in customer service, and some experience in the Toy sector or FMCG. This position offers the chance to improve operational processes and build solid relationships with customers and internal stakeholders.