Service Controller, Dispatch & Customer Support Lead

Linde Heavy Truck Division Ltd.; Wellingborough; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading global manufacturer of forklift trucks is seeking a Service Controller in Wellingborough, United Kingdom. This role entails managing customer calls, organizing engineer dispatch, and maintaining high customer service standards. Ideal candidates will be excellent communicators, possess strong decision-making skills, and have proficient IT abilities. Join a dynamic team and contribute to enhancing customer satisfaction through effective service delivery.

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to maintain excellent customer contact and call handling standards.
• Flexible approach to workload and teamwork.

Responsibilities

• Handle customer calls and logging efficiently.
• Organize dispatch of engineers and communicate standards.
• Ensure an outstanding customer service level.

Skills

Excellent communication

Customer handling skills

Decision making

Organizational skills

IT skills (particularly Excel)

Knowledge of SAP

Job description

A leading global manufacturer of forklift trucks is seeking a Service Controller in Wellingborough, United Kingdom. This role entails managing customer calls, organizing engineer dispatch, and maintaining high customer service standards. Ideal candidates will be excellent communicators, possess strong decision-making skills, and have proficient IT abilities. Join a dynamic team and contribute to enhancing customer satisfaction through effective service delivery.