Senior Service Manager — Security Systems & Delivery

Northampton Business Directory; Newport Pagnell; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading security systems specialist in Newport Pagnell is seeking an experienced Service Manager. This senior role involves overseeing service delivery, ensuring compliance and performance across CCTV, intruder alarms, and access control systems. The successful candidate will have proven experience in service management and strong technical knowledge in electronic security systems. The position offers a competitive salary of £45,000 - £55,000, company car or car allowance, generous holiday, pension scheme, and employee discounts.

Benefits

Company car or car allowance

23 days holiday plus bank holidays

Company pension scheme

Employee discount benefit

Qualifications

• Proven experience as a Service Manager or Senior Service Operations Manager.
• Technical grounding in electronic security systems.
• Experience in NSI-regulated environments.

Responsibilities

• Lead and develop service engineers and support teams.
• Ensure SLAs and KPIs are consistently achieved.
• Manage day-to-day people matters and drive service revenue.
• Act as senior escalation point for key security clients.

Skills

Leadership in service management

Technical knowledge of CCTV systems

Technical knowledge of intruder alarms

Technical knowledge of access control systems

People management

Operational delivery

Job description

A leading security systems specialist in Newport Pagnell is seeking an experienced Service Manager. This senior role involves overseeing service delivery, ensuring compliance and performance across CCTV, intruder alarms, and access control systems. The successful candidate will have proven experience in service management and strong technical knowledge in electronic security systems. The position offers a competitive salary of £45,000 - £55,000, company car or car allowance, generous holiday, pension scheme, and employee discounts.