Duty Manager

Stagecoach Group; Chester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading transport operator in the UK is seeking a committed Duty Manager to oversee daily depot operations and manage performance of the driving team. The role requires strong leadership skills, safety focus, and excellent customer service. Candidates should have supervisory experience and great planning abilities. Join as part of a supportive team dedicated to delivering exceptional service. Attractive benefits package includes pension scheme and holiday allowance.

Benefits

Defined Contribution pension scheme

33 days holiday plus bank holidays

Stagecoach bus travel pass

Access to retail and leisure discounts

Qualifications

• Previous management experience preferred in transport industry.
• Excellent planning and prioritising skills.
• Self-motivated with a positive approach to change.

Responsibilities

• Manage and develop frontline teams for optimal performance.
• Oversee driver performance and implement development plans.
• Ensure service reliability and manage daily depot operations.

Skills

Management or supervisory experience

Excellent computer skills

Knowledge of Road Traffic Act

Ability to inspire others

Excellent customer focus

Job description

Duty Manager page is loaded## Duty Managerlocations: Chestertime type: Full timeposted on: Posted Yesterdayjob requisition id: JR11953**Salary**Salary to be discussed at InterviewWe’re looking for a committed **Duty Manager** to manage the performance, well-being, and development of the frontline driving team, ensuring consistent service delivery that meets operational, safety, and customer satisfaction standards.Your role will be pivotal in ensuring the profitable and efficient day to day operation of Depot services.**What you’ll be doing:*** **Leading & Developing Teams** – Manage, mentor, and support frontline colleagues, fostering and building an inclusive and respectful work environment where all team members are appreciated and recognised for themselves and what they bring to the table.* **Performance Management** – Overseeing driver performance and implementing development plans to enhance individual and team productivity.* **Coaching & Training** – Working with the training function to ensure all team members are equipped with the skills and knowledge needed to succeed.* **Employee Relations** – Handling absence management, grievances, and disciplinary procedures in a fair and supportive manner.* **Collaboration & Communication** – Fostering strong relationships between drivers, managers, and key stakeholders to create a seamless customer experience.* **Operational Leadership –** Ensuring service reliability and efficiency by managing daily depot operations and proactively addressing challenges.* **External Stakeholder Management** – Liaising with local authorities, the media and other outside bodies to maximise business opportunities and promote positive public relations.* **Safety -** We never compromise on safety. You will actively promote high standards and ensure everyone goes home safely. We take collective responsibility for safety and don't walk by when standards aren't met.**What you'll bring:*** Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).* Excellent computer skills* Professional knowledge of Road Traffic Act and Employment legislation* Ability to lead and inspire people to seek and follow operational best practice.* Knowledge of employment legislation* Excellent planning and prioritising skills* Self-motivated with a positive approach to change* Excellent customer focusYou'll join a supportive, collaborative team committed to innovation and customer excellence. Your ideas and leadership will help shape our service for the future, and your impact will be seen and felt every day.We offer a great benefits package including:* Defined Contribution pension scheme* 33 days holiday plus bank holidays* A Stagecoach bus travel pass for you and a companion* Access to a wide range of retail and leisure discountsApply today and be part of something brilliant.Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age. We also live by our five values across Stagecoach; We plan for the future, we do the right thing, we are stronger together, we are down to earth, and we support communities.Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.**Location:**Stagecoach Chester Depot The Old Station, Saighton Lane, Waverton Chester CH3 7PAFounded in 1980, Stagecoach has established itself as the UK’s largest transport operator, with services connecting more than 100 major towns and cities in England, Scotland, and Wales. We work with our partners to deliver a greener, smarter, safer, healthier, and fairer country. Providing extensive expertise in commercial and contracted markets, we assist national and regional government to deliver on ambitious plans for their citizens, communities, and local economy. Our team of 26,000 employees are proud to serve our customers and be an integral part of their local communities.