Service Client jobs in United Kingdom

Come and join us as a Branch Stock Planner to help us grow, deliver sales and exceed customer expectations

As a Branch Stock Planner, you will support CPS and PTS branches to effectively manage stock at all times by monitoring branch stock replenishment orders to deliver our customer service level and stock holding objectives. These orders will be direct to suppliers and also placed on our main NDC warehouse in Warrington.

Setting optimal replenishment parameters, query outliers with branches & PO Authorisation checks & actions, maintain availability on National Core & Branch Select Ranges, branch Trigger & ROM monthly reviews, support PDH, DHS & Supplier range reviews and returns cleanse schedule. Support Regional Stock Managers with new branch openings & closure branches replenishment set up and run down as required.

• Monitor branch stock replenishment orders in line with weeks cover targets. * Identify target branches requiring additional support. * Plan, report on, and train as required to manage stock value. * Check and authorise manual branch purchase order requests via the Google Responses sheet
• Regularly review Range Stock Availability reports. * Ensure branch compliance on Range stock availability. * Support branch teams in rectifying out-of-stock situations for core items.
• Conduct regular Trigger & ROM reviews in branches, working with branch teams to make any amendments where required.
• Manage range rollout and returns processes as required
• Support launch of new branches as well as closures

You’ll be self motivated and a real team player, ideally with some warehouse experience and knowledge of the products associated with our industry - although enthusiasm and a can-do attitude is just as important! You’ll thrive on providing the best customer service and being a huge support to your branch colleagues.

• Excellent customer / client service skills
• Excellent communication skills
• Can demonstrate impact and fact based influencing skills
• Planning and organising
• Demonstrate capability of problem solving
• Can build and maintain networks amongst colleagues at all levels
• Influence colleagues to enable continuous improvement

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

• Bonus
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.