Client Service Representative [Hourly]

Canadian Imperial Bank of Commerce; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial institution in Cambridge is looking for a dedicated individual to engage with clients and help them manage their accounts and banking products. This role emphasizes the importance of meaningful interactions, technology knowledge, and personal growth. Ideal candidates should be motivated, adaptable, and passionate about building relationships. The company offers a competitive salary, benefits program, and opportunities for professional development in an inclusive environment.

Benefits

Competitive salary

Incentive pay

Comprehensive benefits program

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Qualifications

• Demonstrated ability to engage and assist clients with banking needs.
• Strong technology skills to use mobile banking applications.
• Exceptional interpersonal skills and a respect for diverse perspectives.

Responsibilities

• Help clients manage their accounts and products effectively.
• Connect clients with the right team members for their needs.
• Engage clients with a focus on genuine, meaningful interactions.

Skills

Client engagement

Technology expertise

Communication

Problem-solving

Adaptability

Job description

- **Client engagement -** Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals**.**- **Leveraging technolog****y -** Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.* **You put our clients first.** You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.* **You’re goal oriented.** You’re motivated by accomplishing your goals and delivering your best to make a difference.* **You’re passionate about people.** You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.* **You love to learn.** You're passionate about growing your knowledge. You have a strong sense of curiosity.* **You engage with your heart and mind.** You care about people and respect different perspectives. You listen to and learn from the experiences of others.* **Values matter to you**. You bring your real self to work and you live our values - trust, teamwork, and accountability.* We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program\*, defined benefit pension plan\*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.* Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.* We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.* CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]* CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.* You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.* We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.