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Two-Site Care Occupancy & Customer Relations Lead
Job summary
A healthcare organization is seeking a Cluster Customer Relations Manager for its care homes in Hertfordshire. This role involves managing customer enquiries and driving occupancy through various marketing initiatives. The ideal candidate will have strong customer service and sales skills, along with a passion for care. Competitive salary ranging from £38,000 to £40,000 plus commission, with a permanent contract and full-time hours from Monday to Friday.
Benefits
Qualifications
- Proven experience in customer relations/sales, ideally within care or hospitality sectors.
- A natural communicator who can build trust and rapport with families and stakeholders.
- Confident in managing multiple priorities across two sites.
Responsibilities
- Manage the enquiry process from start to finish.
- Build strong relationships with local stakeholders including hospitals and charities.
- Drive occupancy growth through proactive marketing and local events.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.