Relationship Manager / Account manager

TerraPay Holdings Limited; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial technology company in London is seeking an experienced Account / Relationship Manager to manage a portfolio across the UK and Europe. Responsibilities include driving revenue growth, maintaining client relationships, and collaborating with cross-functional teams. Ideal candidates have extensive experience in B2B enterprise sales within payments or financial services. Competitive salary and comprehensive benefits offered.

Benefits

Comprehensive healthcare benefits

Generous leave policy

Cab facilities for employees in India

Qualifications

• 15+ years experience in Payments, Fintech, or Financial Services.
• Hands-on experience in B2B enterprise sales.
• Preferred experience selling to major clients like Money Remittance Operators.

Responsibilities

• Manage overall client relationships and account management.
• Identify growth opportunities within accounts.
• Ensure customer satisfaction and retention.

Skills

Relationship Management

Team Spirit

Detail-Oriented

Flexibility & Ownership

Customer & Market Centric

Education

University Degree

Tools

CRM Tools

Job description

Role overview

We are seeking a dynamic and relationship-driven Account / Relationship Manager – Sales to manage and grow our existing portfolio of partners and clients across the UK & Europe. This role is pivotal in deepening strategic relationships, driving revenue growth, and ensuring client success across TerraPay’s suite of payment solutions.

How you will create impact

The Relationship Manager will significantly impact TerraPay's growth and presence across the UK/Europe market through the following key responsibilities:

• Relationship Management and Account/Relationship management across a portfolio of clients with overall accountability for the end-to-end lifecycle with TerraPay

1. Revenue generation & overall growth – Identify growth opportunities within accounts and lead commercial negotiations
2. Develop account plans to drive upsell, cross-sell, and renewal strategies
3. Customer satisfaction & retention

Build trusted relationships with key stakeholders across client organizations up to and including C-Suite

Act as the primary point of contact for client escalations, feedback, and strategic discussions

Feedback and Strategy Adjustment: Providing actionable insights and feedback to the wider business about pipeline status, performance metrics, and strategic adjustments.

Communication Facilitation: Strengthening the connection between customers and TerraPay’s back-office services to streamline communication and resolve issues effectively.

Performance Monitoring

1. Track account performance metrics (volumes, revenue, margins)
2. Collaborate with internal teams (Product, Operations, Compliance) to ensure service excellence

Market Intelligence

1. Stay updated on industry trends, competitor activities, and regulatory changes in the region
2. Provide feedback to internal teams to influence product roadmap and go-to-market strategies

• Collaborate with cross-functional teams: including marketing, product, and customer ops, to align strategies, drive innovation, and deliver solutions for enterprise customers. Leverage clear communication and teamwork to streamline workflows, resolve challenges, and ensure successful execution of new customer go-lives or existing customer up-sell opportunities.

• CRM Utilisation: Maintaining accurate and timely reporting using CRM tools to track performance, pipeline, and sales activities.

• 15+ years experience in Payments, Fintech, or Financial Services industry, with hands-on experience in B2B enterprise sales.
• Preferred direct experience selling to Enterprise-grade clients such as major Money Remittance Operators, PSPs, Fintechs, traditional or challenger Banks. Degrees – University Degree. CRM Savvy: You’re a CRM whiz. If it’s not in your toolkit, it should be!
• Flexibility & Ownership: You’re adaptable, self-motivated, and take full ownership of your tasks.
• Team Spirit: You thrive in a team environment and are open to change but can also handle working independently.
• Customer & Market Centric: You’ve got a strong grasp of customer needs, market dynamics, and industry requirements.
• Relationship Builder: You excel at creating and maintaining effective relationships with clients, partners, third parties, and colleagues.
• Detail-Oriented: Your attention to detail is impeccable—nothing gets past you

Why TerraPay

TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant.

Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions.

We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.

Read more about TerraPay.

Our culture & core values

At TerraPay, we don’t just talk about our values—we live by them. Humility, ownership & responsibility, entrepreneurship, global citizenship, and trusting empowerment are the principles that guide everything we do. If you’re looking for a career that offers abundant opportunities for innovation and a culture of excellence, TerraPay is the place to be.

With comprehensive healthcare benefits, cab facilities for our India-based employees, and a generous leave policy, we’ve got you covered. Join us in one of our 10 offices worldwide and collaborate with a diverse team representing 40+ nationalities.

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