Resident Relations Coordinator - Barking, IG11

Encoreestates; United Kingdom; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading residential services provider in Barking is seeking a Resident Services Coordinator. This role involves being the first point of contact for residents, assisting with their needs, and maintaining a welcoming community. Candidates should have a background in customer service and be proactive in promoting community engagement. This position offers a competitive salary of £27,000 along with various perks.

Benefits

20 Days + Bank Holidays + Birthday

Cycle to Work Scheme

MediCash

SmartHealth – Online health services

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

• Previous experience in customer service, ideally in residential, hospitality, or commercial settings.
• Strong communication and social skills with a positive, 'can-do' attitude.
• Ability to follow routines, complete documentation, and manage tasks efficiently.
• Knowledge of health & safety and contractor management is desirable.

Responsibilities

• Greet residents and visitors warmly, ensuring they feel welcome.
• Support residents with queries, maintenance issues, and emergencies.
• Assist with move-ins and move-outs, parcel handling, and key management.
• Promote community engagement and encourage use of communal spaces.
• Carry out building checks, report faults, and support health & safety compliance.
• Keep records updated and maintain accurate data in our systems.
• Work closely with the wider team to deliver a 5-star service.

Skills

Customer service experience

Strong communication skills

Positive attitude

Health & safety knowledge

Job description

Join our team as a Resident Services Coordinator in Barking.

We’re looking for a friendly, proactive Resident Services Coordinator to be the first point of contact for our residents. You’ll help create a welcoming community environment, assist with day-to-day needs, and ensure the smooth running of a prestigious residential development. This is a fantastic opportunity to deliver exceptional customer service while maintaining high standards across the building.

• Location: Barking, IG11
• Annual Salary: £27,000
• Hours/Working Pattern: 10am-6pm - Saturday, Sunday, Tuesday, Wednesday & Thursday (Monday & Friday Off)

What You’ll Do

• Greet residents and visitors warmly, ensuring they feel welcome.
• Support residents with queries, maintenance issues, and emergencies.
• Assist with move-ins and move-outs, parcel handling, and key management.
• Promote community engagement and encourage use of communal spaces.
• Carry out building checks, report faults, and support health & safety compliance.
• Keep records updated and maintain accurate data in our systems.
• Work closely with the wider team to deliver a 5-star service.

What You’ll Bring

• Previous experience in customer service, ideally in residential, hospitality, or commercial settings.
• Strong communication and social skills with a positive, "can-do" attitude.
• Ability to follow routines, complete documentation, and manage tasks efficiently.
• Knowledge of health & safety and contractor management is desirable.

Perks of Joining Us:

• 20 Days + BankHolidays + Birthday
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well-being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan