Regional Customer Relations Manager

Athena Care Homes (UK) Ltd; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-run care home company in Cambridgeshire is looking for a Regional Sales Manager to grow the pipeline of new residents. This role involves managing enquiries, collaborating with marketing, and building community relationships. Ideal candidates are confident salespeople with excellent communication skills and a passion for making a difference. A competitive compensation package and 33 annual leave days are offered.

Benefits

33 days of holiday per year

Free Blue Light Card

Refer a friend scheme

Qualifications

• Experience in sales and generating leads.
• A passion for improving people's lives.
• Comfortable in an ever-growing environment.

Responsibilities

• Manage sales enquiries and follow-up leads.
• Work with the Marketing Manager to improve lead generation.
• Analyse data for effective action plans.
• Build positive links within the local community.

Skills

Confident salesperson

Excellent communication skills

Data-driven

Ability to build community links

Job description

Overview

As a Regional Sales Manager at Athena Care Homes, you will be responsible for growing the pipeline of new residents looking to join three of our homes in Cambridgeshire; Langdon House, Alex Wood House and Aria Court.

About the homes

At Langdon House and Alex Wood House we pride ourselves on our family-feel, attractive gardens and providing outstanding care to each of our residents. Both homes are based within a mile of each other on the north eastern side of Cambridge. The homes offer fantastic 24-hour care, and care from 36-51 residents collectively. Both homes have great transport links, being within 3 miles from the city centre.

At Aria Court, we’re offering 92 newly refurbished rooms and an award-winning kitchen team. The home is located in a quiet residential nook in March, and the home boasts a cinema, hair salon, multiple dining rooms. Beautiful gardens provide a bounty of home-grown fruit and veg.

About the role

The Sales Manager, known internally as the Regional Customer Relationship Manager, is the primary point of contact for enquiries from prospective future residents. Working alongside the management team, you’ll ensure occupancy and average weekly fees exceed our realistic targets.

It’s not just sales though, we want someone who can own the function, but also embed themselves in the community; raising awareness of our homes, making lasting partnerships and driving our business forward – our referral sources are really important.

Shift pattern

40 hours per week, Monday to Friday with flexibility to support on weekends when required.

Home locations

Langdon House – 20 Union Lane, Chesterton, Cambridge, CB4 1QB
Alex Wood House – Fortescue Road, Arbury, Cambridge, CB4 2JS
Aria Court – Coronation Close, March, England, PE15 9PP

Key duties & responsibilities

• Manage the incoming sales enquiries, and ensure that all leads are followed up appropriately and in a timely manner from initial enquiry through to admission.
• Work closely with the Marketing Manager to drive and improve lead generation using offline and digital channels and social media.
• Analyse sales and marketing data to create effective action plans for each home, utilising wider market and competitor research.
• Build strong and positive external links within the local community to enhance awareness of the homes in their local markets.

Training, skills & experience required

• Be a confident salesperson with a passion for making a genuine difference to people’s lives.
• You’re approachable, fun, enterprising, and comfortable working in an ambitious, ever-growing environment.
• Excellent communication skills and the ability to connect with a variety of people.
• Be data driven, passionate about metrics, and intellectually honest about how your work is performing – and driven to continuously improve it.

What we can offer

• Fully comprehensive induction.
• 33 days of holiday per year.
• Free Blue Light Card & access to the Blue Light discount platform.
• Refer a friend scheme.

About Athena

Athena Care Homes are a family run business with seven homes across East Anglia. We have care homes in Peterborough, Cambridgeshire, Kings Lynn (West Norfolk) & Ipswich (Suffolk).

We want to be the first choice for high quality residential, nursing and dementia care, leaving a positive legacy within our communities. Our care homes are managed by amazing and passionate people, including strong leadership by our home managers with dedicated care, clinical, hospitality and activities teams to provide exceptional care and experience, achieving brilliant outcomes for people in our care. We hold our values close to our hearts and ensure that team members throughout each of our residential and nursing homes understand them and what importance they hold. We approach everything we do with thought, and we deliver with passion.