Two-Site Care Occupancy & Customer Relations Lead

Westgate Healthcare; Hemel Hempstead; Hybrid; GBP 38,000 - 40,000; Full time

Job summary

A healthcare organization is seeking a Cluster Customer Relations Manager for its care homes in Hertfordshire. This role involves managing customer enquiries and driving occupancy through various marketing initiatives. The ideal candidate will have strong customer service and sales skills, along with a passion for care. Competitive salary ranging from £38,000 to £40,000 plus commission, with a permanent contract and full-time hours from Monday to Friday.

Benefits

Access wages before payday

Employee discount schemes

Referral bonus up to £500

Support for additional qualifications

Comprehensive staff induction and training

Qualifications

• Proven experience in customer relations/sales, ideally within care or hospitality sectors.
• A natural communicator who can build trust and rapport with families and stakeholders.
• Confident in managing multiple priorities across two sites.

Responsibilities

• Manage the enquiry process from start to finish.
• Build strong relationships with local stakeholders including hospitals and charities.
• Drive occupancy growth through proactive marketing and local events.

Skills

Customer service skills

Sales skills

Communication

Organizational skills

Job description

A healthcare organization is seeking a Cluster Customer Relations Manager for its care homes in Hertfordshire. This role involves managing customer enquiries and driving occupancy through various marketing initiatives. The ideal candidate will have strong customer service and sales skills, along with a passion for care. Competitive salary ranging from £38,000 to £40,000 plus commission, with a permanent contract and full-time hours from Monday to Friday.