Account Manager: Client Relations & Retention Expert

Van Ierland Assurantiën; Doncaster; On-site; GBP 25,000 - 30,000; Full time

Job summary

An eco-conscious organization in Doncaster is seeking an experienced Account Manager to enhance client relationships and support customer satisfaction. The role involves managing a portfolio of clients, addressing their queries, and contributing to client growth strategies. The ideal candidate will have a strong background in customer service and the ability to build rapport within their assigned accounts. This is a full-time position with a salary up to £30K plus bonuses.

Qualifications

• Highly motivated and skilled in customer support.
• Experience in relationship management.
• Attention to detail for handling administrative tasks.

Responsibilities

• Build rapport with clients to ensure satisfaction.
• Manage a portfolio of client accounts.
• Act as a point of contact for customer queries.
• Support the operations team for seamless service delivery.
• Prepare reports and contribute to client growth strategies.

Skills

Build rapport within client portfolio

Manage and nurture client accounts

Resolve customer queries promptly

Liaise with supply chain and operations

Support with account insights and reports

Maintain accurate client records

Identify opportunities for upselling

Handle administrative tasks

Improve internal processes

Job description

An eco-conscious organization in Doncaster is seeking an experienced Account Manager to enhance client relationships and support customer satisfaction. The role involves managing a portfolio of clients, addressing their queries, and contributing to client growth strategies. The ideal candidate will have a strong background in customer service and the ability to build rapport within their assigned accounts. This is a full-time position with a salary up to £30K plus bonuses.