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Senior Customer Services Assistant
Job summary
Ochil View Housing Association Ltd. is seeking a Senior Customer Services Assistant to join its new Customer Services Team. This role involves supervising the frontline team, addressing customer enquiries, and assisting with administrative services. The association is committed to high standards of customer service and offers a supportive work environment.
Benefits
Responsibilities
- Supervise the frontline Customer Service team members.
- Be the first point of contact for all customer enquiries.
- Assist all Departments of the Association with effective administration.
Job Type
Full Time
Ochil View Housing Association Ltd. is an ambitious social landlord committed to providing good quality affordable housing and high standards of customer service to over 1450 households in Clackmannanshire and West Fife.
We wish to recruit to our new Customer Services Team suitably qualified, skilled, and enthusiastic individuals for the following posts:
SENIOR CUSTOMER SERVICES ASSISTANT
• The Senior Customer Services Assistant will report directly to the Tenant Engagement & Communication Officer for all matters associated with frontline customer services.
• Responsible for the operational day to day supervision of the frontline Customer Service team members.
• To be first point of contact for all customer enquiries to the Association.
• To assist all Departments of the Association with the delivery of an effective administration service.
• To contribute to achieving the targets and performance measures set for the Association in relation to Customer Service and the post.
Notes
For further information on these posts, particulars are also available for download from the Associations web site:
If you wish to speak to someone: Tel. 01259 722899
(No CV’s or Recruitment Agency referrals)
The closing date for applications is Wednesday 20th August 2025 at 12pm (midday)
Interviews will be held on Monday 1st September 2025
Ochil View is an Investor in People Gold, Healthy Working Lives Gold and a Living Wage Employer
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.