Manager Operation jobs in United Kingdom

Previous BEMS experience is required

We are looking for a highly skilled and motivated Engineer ready to take the next step in their career by leading a team of engineers and overseeing the delivery of technical services.

This role involves ensuring the smooth operation and maintenance of control systems across various client sites. The ideal candidate will have proven leadership skills, a deep understanding of Building Management Systems (BMS), and the ability to manage a team while upholding the highest standards of service delivery, safety, and compliance.

As a leader, you will be responsible for managing daily operations, addressing breakdowns, overseeing the service and commissioning of DDC control systems, and fostering strong client relationships. You will also ensure strict adherence to company policies, HSE standards, and ISO procedures while driving continuous development within your team. As the main point of contact for both clients and internal teams, you will ensure efficient coordination, timely execution, and contribute to the overall operational success of the business.

• Health, Safety & Compliance:
  • Ensure all duties are performed in full compliance with ECS Health, Safety, and Environmental (HSE) policies.
  • Actively enforce health and safety standards across the team for both employees and subcontractors daily.
  • Ensure strict adherence to method statements and risk assessments, advising on any updates or issues when necessary.
• Team Leadership & Development:
  • Lead, mentor, and develop a team of engineers, ensuring consistent performance in line with company standards.
  • Provide coaching and guidance to engineers in areas such as customer-specific procedures, site reports, and technical development.
  • Conduct regular engineer appraisals and performance reviews to support career growth and identify development opportunities.
• Client Relationship Management:
  • Build and maintain strong relationships with clients, ensuring excellent communication and a high standard of service.
  • Proactively address client concerns and provide solutions, escalating issues when necessary to senior management.
• Service Agreement Management:
  • Oversee the care and maintenance of all control equipment across sites under service agreements, ensuring optimal functionality and compliance with company policies.
  • Attend to breakdowns and service calls as required, ensuring a timely and effective response in line with company service level agreements (SLAs).
  • Provide regular updates to the Service Operations Manager and other relevant stakeholders regarding ongoing work and progress.
• Project Oversight & Reporting:
  • Complete site reports after each visit, outlining the work completed, challenges faced, and any additional recommendations. Ensure reports are uploaded to the FP system within 24 hours of each visit.
  • Ensure all small works projects align with the client’s specifications for BMS controls installation, design, and implementation. Communicate any conflicts or issues to the Project Manager promptly.
• Systems Commissioning & Technical Support:
  • Lead the commissioning of various DDC control systems, including Trend, Siemens, and Tridium, ensuring proper setup, wiring, and commissioning as per system requirements.
  • Ensure the quality and accuracy of system installations and upgrades, and provide support for troubleshooting and technical issues.
  • Assist Account Coordinators with T&M / Small works to ensure technical queries are answered and correct equipment is procured before starting works.
• Documentation & Compliance:
  • Maintain a comprehensive record of all small works, ensuring proper documentation is stored by company's ISO procedures and backed up on the office SharePoint site.
  • Oversee the preparation and submission of Risk Assessment Method Statements (RAMs) and ensure that all works meet safety and compliance standards.
  • Ensure that all necessary paperwork, including permits and project documentation, is completed accurately and on time.
• Coordination & Cross-Functional Collaboration:
  • Assist Account Coordinator with engineers’ diaries to ensure correct engineer allocation.
  • Liaise with internal teams, including Sales, Finance, EMC Customer Support, and MES Regional Management, to ensure smooth operations and resolve issues that may arise during service delivery.
  • Coordinate with external stakeholders, including subcontractors, clients, and consultants, to ensure projects are executed efficiently and to specification.
• Work Environment:
  • A combination of office and fieldwork, with occasional travel required for client site visits and regional operations.

• Qualifications & Requirements:
  • Proven experience in a service engineering or technical management role, with a strong background in BMS (Building Management Systems) and DDC control systems (Trend, Siemens, Tridium, etc.).
  • Strong understanding of health and safety regulations and the ability to enforce policies effectively.
  • Excellent communication skills, with the ability to build and maintain relationships with clients, subcontractors, and internal teams.
  • Strong problem-solving and analytical skills, with the ability to address complex technical issues.
  • Ability to manage multiple tasks and projects simultaneously while maintaining high standards of quality and safety.
  • Proficiency in Microsoft Office Suite and familiarity with relevant project management and technical tools.
  • Experience in commissioning and servicing complex control systems and building management technologies.
• Preferred Skills:
  • Proven leadership experience in managing a team of engineers or technicians, with a focus on training, mentoring, and performance management.
  • Experience with ISO procedures and compliance within a technical or engineering environment.
  • Familiarity with customer portals (e.g., Verisae, Ostara, etc) for managing permits and site access.

• Customer SLA and KPI Compliance: Ensure both personal and team adherence to individual customer SLAs and KPIs, assisting the team in meeting performance targets.
• Timely and Accurate Reporting: Submit detailed and accurate job reports on time for all work attended, ensuring proper use of customer CAFM systems for both yourself and your team.
• Mandatory Training Compliance: Maintain up-to-date and completed mandatory training requirements for yourself and your team.
• Vehicle Safety Checks: Complete a weekly vehicle safety check using the Checked Safe app and ensure your team follows the same procedure.
• Risk Assessment: Conduct a dynamic risk assessment before the commencement of any work to ensure safety and compliance.
• Identification of Additional Work: Proactively identify and report opportunities for additional work, facilitating the generation of quotations as required.
• VX Diary Accuracy: Support the Service Coordinator team in maintaining an accurate and up-to-date VX Diary for scheduling and planning.
• Timesheet Submission: Ensure weekly timesheets are submitted on time, prior to financial deadlines.
• Expense Submissions: Submit monthly expenses in accordance with company deadlines and procedures.
• Team KPI Management: Monitor and ensure that your team consistently meets all department KPIs, fostering accountability and continuous improvement.

This role, along with all company roles, has a responsibility to ensure all visitors and operatives in the workplace adhere to the ECS health & safety policies and procedures.

At E. ON everyone is welcome and respected. Our diverse backgrounds and experiences help us to connect with our customers and put them at the heart of all we do.

Our inclusive culture helps everyone to grow, thrive, and be their best, winning together.

Data Protection

E. ON Control Solutions Ltd takes the protection of data and specifically data held on behalf of its customers very seriously. It is the responsibility of all E. ON employees to familiarise themselves with E. ON’s Information Security Policies and associated documentation. These documents are freely available on the E. ON Intranet and should be fully understood.