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Customer Service Advisor - Out of Hours Full Time Rochdale, United Kingdom
Agilisys
Customer Service Advisor
Job summary
Une entreprise de services financiers recherche un représentant du service clientèle pour son bureau de Bournemouth. Le rôle consiste à répondre aux demandes par e-mail et par téléphone, en respectant les réglementations en matière de conformité. Les candidats doivent avoir une expérience en service client, de préférence dans le secteur financier, mais toute expérience pertinente est acceptée. Vous travaillerez dans un environnement dynamique avec des opportunités de progression.
Qualifications
- Expérience en service client, idéalement dans le secteur des services financiers.
- Capacité à prioriser les demandes et interagir avec d'autres départements.
- Indépendant et bon travailleur d'équipe.
Responsibilities
- Répondre aux e-mails et aux appels téléphoniques des investisseurs.
- Assurer la conformité et les réglementations lors des correspondances.
- Typage et administration des correspondances avec les clients.
Skills
- Working hours/days: Monday to Friday 9am-5:30pm
HR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company with multiple offices. The client are looking for an enthusiastic and energetic character to join their financial services company based in Bournemouth as a Customer Service Representative.
The ideal candidate will be able to demonstrate inbound customer service experience.
You will be responsible for responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations.
General Duties of Customer Service Advisor:
- Responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations.
- Prioritise queries and correspond with other departments when necessary to determine the root cause.
- Type and administer correspondence to clients / investors meeting deadlines.
- Ensure quality and accuracy in all correspondence with customers and investors.
General Requirements of Customer Service Advisor:
- Demonstrate inbound customer service experience, ideally gained from the financial services industry, however this isn't essential.
- Other customer service experience can include any complaint handling, inbound processing and/or banking roles.
- Strong independent and team worker.
If you are interested in the Customer Service Advisor role based in Bournemouth, hit the 'apply now!' button for an immediate interview!
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.