Service Advisor

Stone’s RV; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Un concessionnaire de véhicules récréatifs recherche un Service Advisor dynamique pour coordonner les activités de service et maximiser l'efficacité. Le candidat idéal aura un sens aigu du service à la clientèle, de bonnes compétences en résolution de problèmes, et un intérêt pour l'industrie des RV. Vous serez chargé de documenter les besoins de réparation et d'assurer un service client exceptionnel.

Qualifications

• Diplôme de lycée ou équivalent requis.
• Expérience en service clientèle préférée mais pas nécessaire.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Coordonner les activités des techniciens et des ouvriers.
• Documenter les besoins de réparation des clients sur des ordres de réparation.
• Inspecter la qualité du travail et la propreté.

Skills

Problem solving

Quality focus

Product knowledge

Education

High school diploma or equivalent

Experience or certification within the RV Industry

Customer service experience

Tools

Computer proficiency

Point-of-sale proficiency

Job description

Ready to explore? Where you begin is really based on what you’re looking for?

Coordinate the appointment activities of the service technicians and laborers within the Department. Assist the Service Manager in maximizing the productivity, efficiency and income of the service department while ensuring all customers are served in a prompt and professional manner.

Specific Responsibilities and Accountabilities

• Document all customer repair needs on service repair orders and schedule appointments including Customer Orientations and pickups
• To compute customer billings and warranty billings; gain customer prior approval for requested and add-on service requirements
• To make sure all billings are collected using company policies
• Ensure ALL work performed on ALL work orders are properly documented
• To inspect for quality work and cleanliness
• Consistently provide “ON TIME DELIVERIES” of repaired / sold Recreational Vehicles
• Ensure all work orders are opened and closed promptly
• Conducts a thorough examination of the RV to be repaired and provides estimates
• Recommends measures to improve the Service Department
• Ensure all incoming RV’s are accounted for and scheduled in for inspection / repairs

Service Advisor Qualifications / Skills:

• Problem solving
• Quality focus
• Product knowledge

Education and Experience Requirements:

• High school diploma, GED, or equivalent
• Previous customer service experience preferred but not necessary
• Experience or certification within the RV Industry is a bonus
• Computer and point-of-sale proficiency
• Valid driver’s license with an acceptable driving record

Please Forward All Resume’s to Tim Burns at [e-mail]

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