Customer Service Advisor

HR GO Driving; Bournemouth; On-site; GBP 22,000 - 30,000; Full time

Job summary

Une entreprise de services financiers recherche un représentant du service clientèle pour son bureau de Bournemouth. Le rôle consiste à répondre aux demandes par e-mail et par téléphone, en respectant les réglementations en matière de conformité. Les candidats doivent avoir une expérience en service client, de préférence dans le secteur financier, mais toute expérience pertinente est acceptée. Vous travaillerez dans un environnement dynamique avec des opportunités de progression.

Qualifications

• Expérience en service client, idéalement dans le secteur des services financiers.
• Capacité à prioriser les demandes et interagir avec d'autres départements.
• Indépendant et bon travailleur d'équipe.

Responsibilities

• Répondre aux e-mails et aux appels téléphoniques des investisseurs.
• Assurer la conformité et les réglementations lors des correspondances.
• Typage et administration des correspondances avec les clients.

Skills

Service client

Gestion des plaintes

Travail d'équipe

Job description

• Working hours/days: Monday to Friday 9am-5:30pm

HR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company with multiple offices. The client are looking for an enthusiastic and energetic character to join their financial services company based in Bournemouth as a Customer Service Representative.

The ideal candidate will be able to demonstrate inbound customer service experience.

You will be responsible for responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations.

General Duties of Customer Service Advisor:

• Responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations.
• Prioritise queries and correspond with other departments when necessary to determine the root cause.
• Type and administer correspondence to clients / investors meeting deadlines.
• Ensure quality and accuracy in all correspondence with customers and investors.

General Requirements of Customer Service Advisor:

• Demonstrate inbound customer service experience, ideally gained from the financial services industry, however this isn't essential.
• Other customer service experience can include any complaint handling, inbound processing and/or banking roles.
• Strong independent and team worker.

If you are interested in the Customer Service Advisor role based in Bournemouth, hit the 'apply now!' button for an immediate interview!

Simply start typing below and when you're done, click the 'Save' button at the bottom of this page.

Save

Back

Apply

Your Name *

Email Address *

Telephone *

Your Cover Letter must be a .docx or .rtfAlternatively you can type one in below.

Add file

No file chosen

CV Upload * Upload CV No file chosen Your CV must be a .doc .docx .pdf .rtfup to 10MB

In order to provide you with a recruitment service we may share your information with third parties such as employers and reference agencies, as set out in ourprivacy policy.

Your CV is being uploaded, please wait...

Application Complete

Thank you for sending your details. One of our consultants will be in touch shortly.

Sorry, there has been an issue processing your job application. Please contact your local branch.

required:This field is required.

applicantName:Please enter your name.

applicantEmail:Please enter a valid email address.

applicantTelephone:Please enter a valid telephone number.

cvRequired:Please upload your CV.

cvFilesize:Please submit a file larger than 0 bytes.

cvExtension:Please upload a .doc, .docx, pdf, .rtf file.