Service Advisor

Wollaston Motors Ltd; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Wollaston Motors Ltd is seeking a passionate Service Advisor to join their Aftersales team in Northampton. In this role, the advisor will handle customer interactions and ensure exceptional service delivery for BMW and MINI brands. Ideal candidates will have strong customer service skills and a dedication to providing a premium experience, along with IT proficiency. Competitive salary, bonuses, and excellent benefits, including opportunities for continuous training are on offer.

Benefits

Competitive salary

Performance bonus

Comprehensive benefits package

Continuous training opportunities

Birthday off

Qualifications

• Proven experience in a Service Advisor or similar customer service role.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, customer-driven environment.

Responsibilities

• Welcoming customers and managing their service journey from start to finish.
• Liaising with technicians and workshop control to keep customers updated.
• Providing clear service quotations and invoicing.

Skills

Communication skills

Customer service experience

Job description

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Join to apply for the Service Advisor role at Wollaston BMW

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Join the Team at Wollaston BMW - Service Advisor (BMW & MINI)

Location: Northampton | Full-Time | Competitive Salary + Bonus + Benefits

Are you passionate about premium vehicles and exceptional customer service? Wollaston BMW is looking for an enthusiastic and customer-focused Service Advisor to join our dynamic Aftersales team, representing two of the most iconic automotive brands - BMW and MINI.

About The Role

As a Service Advisor, you'll be the face of our Aftersales department - the crucial link between our customers and our workshop. You'll deliver a seamless service experience, ensuring every customer receives the quality, care, and attention they expect from a brand like BMW.

Key Responsibilities:

• Welcoming customers and managing their service journey from start to finish
• Accurately recording service and repair requirements
• Liaising with technicians and workshop control to keep customers updated
• Providing clear and transparent service quotations and invoicing
• Ensuring every customer leaves satisfied and likely to return
  
  

What We're Looking For

• Proven experience in a Service Advisor or similar customer service role (automotive experience preferred)
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, customer-driven environment
• Passion for delivering a premium service experience
• Strong IT skills and attention to detail
  
  

Why Join Wollaston BMW?

• Be part of a well-established, forward-thinking dealership group
• Work with two globally respected brands - BMW and MINI
• You will benefit from a holiday entitlement that rises with your length of service and you birthday off each year
• Continuous training opportunities at the prestigious BMW Academy
• Competitive salary, performance bonus, and a comprehensive benefits package
• And you'll e joining us just as we look forward to moving into our brand new state of the art premises on Bedford Road.
  
  

Ready to drive your career forward with BMW & MINI?

Apply now and take the next step with Wollaston BMW - where our mission is to deliver outstanding automotive services.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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