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Customer Service Advisor
Job summary
A customer service organization in the United Kingdom is seeking a Customer Service Advisor to provide exceptional service and manage client relationships. The ideal candidate will have a strong administration background, excellent communication skills, and the ability to handle customer inquiries effectively. This full-time role offers a salary of £25,000 - £26,000 based on experience, with Monday to Friday working hours.
Qualifications
- Proven experience in customer service and administration.
- Excellent communication and interpersonal skills.
- Ability to build rapport with clients.
Responsibilities
- Provide excellent customer service to clients.
- Manage customer enquiries and resolve issues professionally.
- Build and maintain strong relationships with clients.
- Process orders and track shipments.
- Collaborate with internal teams to address customer needs.
Skills
Job Title: Customer Service Advisor
Job Type: Full time/permanent
Salary: £25,000 - £26,000 per annum (dependent on experience)
Hours of work: Monday to Friday 08:30 - 17:00
The ideal candidate will have a strong background in administration, exceptional customer service skills and the ability to build rapport with customers.
- Provide excellent customer service to clients
- Manage customer enquiries and resolve issues in a timely and professional manner
- Build and maintain strong relationships with clients to ensure customer satisfaction
- Process orders, track shipments, and update clients on delivery status
- Collaborate with internal teams to address customer needs and concerns
- Assist with account management duties, including updating customer profiles and managing contracts
- Keep accurate records of customer interactions and transactions
- Identify opportunities to upsell or cross-sell products and services to clients
- Proven experience in customer service and administration
- Excellent communication and interpersonal skills
- Ability to build rapport with clients and maintain positive relationships
- Proficiency in using CRM software and other relevant tools
- Your Name *
- Email Address *
- Telephone *
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.