Customer Service Advisor

Airport Placements; United Kingdom; On-site; GBP 25,000 - 26,000; Full time

Job summary

A customer service organization in the United Kingdom is seeking a Customer Service Advisor to provide exceptional service and manage client relationships. The ideal candidate will have a strong administration background, excellent communication skills, and the ability to handle customer inquiries effectively. This full-time role offers a salary of £25,000 - £26,000 based on experience, with Monday to Friday working hours.

Qualifications

• Proven experience in customer service and administration.
• Excellent communication and interpersonal skills.
• Ability to build rapport with clients.

Responsibilities

• Provide excellent customer service to clients.
• Manage customer enquiries and resolve issues professionally.
• Build and maintain strong relationships with clients.
• Process orders and track shipments.
• Collaborate with internal teams to address customer needs.

Skills

Customer service experience

Communication skills

Interpersonal skills

CRM software proficiency

Job description

Overview

Job Title: Customer Service Advisor

Job Type: Full time/permanent

Salary: £25,000 - £26,000 per annum (dependent on experience)

Hours of work: Monday to Friday 08:30 - 17:00

The ideal candidate will have a strong background in administration, exceptional customer service skills and the ability to build rapport with customers.

Key Responsibilities

• Provide excellent customer service to clients
• Manage customer enquiries and resolve issues in a timely and professional manner
• Build and maintain strong relationships with clients to ensure customer satisfaction
• Process orders, track shipments, and update clients on delivery status
• Collaborate with internal teams to address customer needs and concerns
• Assist with account management duties, including updating customer profiles and managing contracts
• Keep accurate records of customer interactions and transactions
• Identify opportunities to upsell or cross-sell products and services to clients

Skills and Qualifications

• Proven experience in customer service and administration
• Excellent communication and interpersonal skills
• Ability to build rapport with clients and maintain positive relationships
• Proficiency in using CRM software and other relevant tools

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