Field Services Engineer

Zeiss; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading precision engineering firm is seeking a Field Service Engineer to support technical service operations across the UK. The ideal candidate will have experience with high-precision measurement systems and strong problem-solving skills. This role involves installing and commissioning equipment, providing technical support, and liaising with customers. Join a company that values innovation and precision in its service offerings.

Qualifications

• Proven experience in servicing and calibrating high-precision measurement systems.
• Strong background in customer-facing technical support roles.

Responsibilities

• Install and commission new or relocated CMMs, Optical, and X-ray systems.
• Respond to machine breakdowns and provide remote support to customers.
• Liaise with customers and internal teams to resolve technical issues.

Skills

Excellent troubleshooting and problem-solving abilities

Strong communication and customer service skills

Proficiency in using CRM systems (e.g., Salesforce)

Ability to work independently

Education

Technical qualifications in engineering or a related field

Tools

Salesforce

SAP

Job description

Overview

Field Service Engineer – IQS Technical Service at Carl Zeiss IQS Ltd. Location: Field-based (UK) with occasional travel to Ireland and Europe. This role involves working with cutting-edge Coordinate Measurement, Optical, and X-ray systems, supporting installations, calibrations, and service operations across the UK and beyond.

Responsibilities

• Install and commission new or relocated CMMs, Optical, and X-ray systems.


• Respond to machine breakdowns and provide remote support to customers.


• Liaise with customers and internal teams to resolve technical issues.


• Complete and upload calibration protocols, worksheets, and reports to Salesforce CRM.


• Manage spare parts ordering and returns in coordination with stores.


• Adhere to health and safety policies and procedures.


• Support shift-based uptime requests and travel arrangements as needed.

Qualifications & Skills

• Experience in servicing and calibrating high-precision measurement systems.


• Background in customer-facing technical support roles.


• Familiarity with installation and commissioning of complex equipment.


• Excellent troubleshooting and problem-solving abilities.


• Strong communication and customer service skills.


• Proficiency in using CRM systems (e.g., Salesforce) and SAP for reporting and documentation.


• Ability to work independently and manage travel logistics.


• Technical qualifications in engineering or a related field are desirable.

Employment Details

• Seniority level: Associate


• Employment type: Full-time


• Job function: Information Technology and Engineering


• Industries: Machinery Manufacturing

Apply now to join a company renowned for innovation and precision. Submit your application to become a key player in delivering exceptional service and technical expertise at Carl Zeiss IQS Ltd.