Field Service Engineer

Logopak International Ltd.; York; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading machinery manufacturer in the UK is seeking a Field Service Engineer to support its growing customer base. The ideal candidate will have an electromechanical background and be skilled in troubleshooting electronic systems. Responsibilities include servicing customer sites and maintaining labelling machinery. Competitive benefits include private health cover after 2 years, van with fuel, and a generous holiday allowance.

Benefits

Private health cover after 2 years

Van with private fuel

Credit Card for expenses

20-day holiday allowance

Qualifications

• Able to read and understand engineering and electrical schematics.
• Experience or understanding of pneumatics and light mechanics.

Responsibilities

• Attend and service customer sites across the UK & NI.
• Commission, install, repair, and maintain labelling machinery.
• Provide on-site training and technical support.

Skills

Electromechanical background

Fault finding in electronics

Understanding of engineering schematics

Communication skills

Education

Full UK driving licence

Tools

PCs and Windows-based software

PLC knowledge

Job description

Overview

Be based in the Birmingham / South West area. Date: August 2025.

Logopak International Ltd is the UK subsidiary of Logopak Systeme – Europe’s leading manufacturer of Print & Apply labelling systems. With a 40-year heritage, our machines are trusted by leading manufacturers in Food & Beverage, Glass, Paper, Automotive, and E-commerce Distribution sectors.

As we continue to expand, we are seeking a skilled Field Service Engineer to support our growing customer base across the UK and Northern Ireland.

Core Objectives

• Attend and service customer sites across the UK & NI
• Commission, install, repair, and maintain manual and automated labelling machinery
• Provide on-site training and technical support to end-user stakeholders
• Fault find to component level using engineering and electrical drawings
• Communicate with customers on product ranges, updates, improvements, and sales opportunities
• Encourage SLA and ad hoc service agreements with end users
• Promote our label and ribbon consumables
• Liaise effectively with internal teams: planning, engineering, and commercial
• Maintain accurate electronic service reports, van stock records, and expenses
• Provide remote support from home on non-travel days (telephone support, remote diagnostics, customer modifications)
• Be flexible for occasional overnight stays (fully expensed)

Ideal Candidate Profile

• Electromechanical background
• Skilled in fault finding with modern electronics, ideally to component level
• Able to read and understand engineering and electrical schematics
• Confident working with PCs and Windows-based software
• PLC knowledge is a distinct advantage
• Experience or understanding of pneumatics and light mechanics (training can be provided)
• Excellent communication and customer-facing skills
• Full UK driving licence
• Proactive, self-organised and a team player

Package

• Private health cover for employee after 2 years
• Van with private fuel
• Credit Card
• Uniform
• MB & Laptop
• All tools
• 20-day holiday allowance – increases to 25 days after 5 years
• Closed BH & Christmas / New Year (close around 20th Dec) – in addition to holiday allowance
• Pension - 8.5% Employer contribution (base salary) – min by employee 0.5% - total 9.0%
• Training will be held in York – estimated time (dependent on applicant) – 12 – 24 weeks

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Machinery Manufacturing