Customer Service Advisor

Airport Placements; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in Dronfield is seeking a proactive Customer Service Advisor to handle inbound calls, support clients across various industries, and maintain excellent customer service. The ideal candidate should have experience in a customer service role, strong communication skills, and the ability to work under pressure. Apply now for an immediate interview!

Qualifications

• Previous experience in a customer service or call handling role is preferred.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Ability to remain calm and professional under pressure.
• Strong organisational skills with the ability to multi-task.

Responsibilities

• Handle a high volume of inbound calls from customers.
• Provide support for various industries like GP surgeries and insurance companies.
• Log customer contact details and take messages.
• Respond to inquiries and resolve issues.
• Maintain high customer service standards.

Skills

Customer service experience

Excellent communication skills

Attention to detail

Calm under pressure

Organizational skills

Positive customer-focused attitude

Job description

Job Title: Customer Service Advisor
Location: Dronfield
Salary/Hourly Rate: £12.21 per hour
Job Type: Temp to Perm
Working Hours/Days: Monday to Friday 9am - 6pm and 1 in 6 Saturdays 9am - 4pm

We are looking for a proactive and friendly Customer Service Advisor to join our client's team in Dronfield. If you're passionate about helping customers and enjoy working in a fast-paced environment, we want to hear from you!

Responsibilities

• Handle a high volume of inbound calls from customers, ensuring their needs are met promptly and professionally.
• Provide support for a variety of industries, including GP surgeries, insurance companies, and solicitors.
• Accurately take messages and log customer contact details into the system.
• Respond to customer inquiries, resolve issues, and offer appropriate solutions or escalate as necessary.
• Maintain a high standard of customer service and ensure all interactions are positive and productive.
• Work effectively as part of a team, contributing to team goals and improving overall customer satisfaction.

Skills and Experience

• Previous experience in a customer service or call handling role is preferred.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy, especially when recording customer information.
• Ability to remain calm and professional under pressure.
• Strong organisational skills with the ability to multi-task effectively.
• A positive, customer-focused attitude with a willingness to help.

If you are interested in the Customer Service Advisor based in Dronfield apply now for an immediate interview! We'd love to hear from you!

To apply, please follow the application process on this page and submit your details as requested.

Application process