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Health Assessment Operations Lead - Remote Delivery
Job summary
A major public service organization in the UK is seeking a Service Delivery Manager to lead a dedicated team of assessors. This role is critical in ensuring high-quality assessments and excellent customer service. The ideal candidate will possess extensive experience in team leadership and performance management, and have the ability to engage remote teams. Competitive benefits include a contributory pension scheme, life insurance, and generous leave policies. Join a diverse team committed to making a positive impact.
Benefits
Qualifications
- Experience leading and developing teams is essential.
- Health assessment experience is helpful but not essential.
- Must be able to engage and support remote teams.
Responsibilities
- Lead a team of functional assessors and site coordinators.
- Ensure volumes, quality, and service levels are met.
- Resolve customer complaints and escalate as needed.
- Support professional development and shared learning.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.