Remote AI Website Success Specialist

Resumonk; Remote; GBP 37,000 - 53,000; Full time

Job summary

A leading tech company seeks a Customer Success Representative to support merchants using their AI Website Builder. You will provide technical assistance, troubleshoot issues, and engage with customers across chat and email. The ideal candidate has strong technical skills, experience in customer support, and familiarity with AI tools to improve site builds. This is a remote full-time role requiring flexibility across US time zones, with weekend availability sometimes necessary.

Qualifications

• At least 2 years of experience in SaaS customer support or similar roles.
• Proficiency in AI tooling including OpenAI models.
• Excellent written and verbal communication skills, English required.

Responsibilities

• Provide hands-on support for the AI Website Builder.
• Assist merchants in achieving high-quality website outputs.
• Document solutions for FAQs and platform workflows.

Skills

Technical skills

Experience with AI tooling

Customer support experience

Excellent communication skills

Creative problem solving

Tools

Intercom

Slack

Zoom

Google Workspace

Job description

A leading tech company seeks a Customer Success Representative to support merchants using their AI Website Builder. You will provide technical assistance, troubleshoot issues, and engage with customers across chat and email. The ideal candidate has strong technical skills, experience in customer support, and familiarity with AI tools to improve site builds. This is a remote full-time role requiring flexibility across US time zones, with weekend availability sometimes necessary.