Health Assessment Operations Lead - Remote Delivery

Serco Group plc; Remote; GBP 45,000 - 55,000; Full time

Job summary

A major public service organization in the UK is seeking a Service Delivery Manager to lead a dedicated team of assessors. This role is critical in ensuring high-quality assessments and excellent customer service. The ideal candidate will possess extensive experience in team leadership and performance management, and have the ability to engage remote teams. Competitive benefits include a contributory pension scheme, life insurance, and generous leave policies. Join a diverse team committed to making a positive impact.

Benefits

Up to 6% contributory pension scheme

Life insurance

25 days annual leave plus bank holidays

Employee Assistance Programme

Company discounts on services and memberships

Professional and personal development opportunities

Qualifications

• Experience leading and developing teams is essential.
• Health assessment experience is helpful but not essential.
• Must be able to engage and support remote teams.

Responsibilities

• Lead a team of functional assessors and site coordinators.
• Ensure volumes, quality, and service levels are met.
• Resolve customer complaints and escalate as needed.
• Support professional development and shared learning.

Skills

Experience leading and developing teams

Experience of delivering challenging performance targets

Ability to engage and support remote teams

Job description

A major public service organization in the UK is seeking a Service Delivery Manager to lead a dedicated team of assessors. This role is critical in ensuring high-quality assessments and excellent customer service. The ideal candidate will possess extensive experience in team leadership and performance management, and have the ability to engage remote teams. Competitive benefits include a contributory pension scheme, life insurance, and generous leave policies. Join a diverse team committed to making a positive impact.