Jobs in Milton Keynes, United States

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

GBG Forensic Document Support Team (FDE)

Part of the Technology, Service & Operations, FDE team works directly with GBGIDscancustomers, partners and internal stakeholders to resolve document related queries and provide second line of defence against digital identity fraud. Working to resolve customer issues is our priority however, IDES (IDscanDocument Expert System) is the brain behind IDscandocument processing technology and many teams in IDscan work on IDES to keep improving it from different aspects. IDES is the processing engine that takes images from various sources and processes them to classify, authenticate, and extract information from different types of documents (including proof of ID, and proof of address documents). This team will ensure IDES is maintained and grows along with all the new documents that are introduced into the market.

The Role

The successful candidate will be required to deliver an industry leading Forensic Document Checking Service (FDCS) to GBG’s Identity customers and partners. The Forensic Document Examiner (FDE) will ensure customer requests/queries are handled promptly and thoroughly across multiple platforms. In addition to providing expert document verification and fraud detection, the FDE will also be responsible for researching identity documents from around the world and transforming that intelligence into a valuable resource to support the document verification process.

As you develop your document knowledge, you will contribute to the expansion and maintenance of GBG IDscan document library and prepare reference data for our Document Knowledge Team, enabling them to train our software and expand our samples database used as a key tool in document verification process.

What you will do

• Respond to customer requests over live chat, portals and emails.

• Review semantic and visual features of identity documents.
• Provide confident decisions, based on the outcome of carried out checks.
• Research and prepare reference data to build your document knowledge and help to train our software.
• Maintain integrity of records.
• Collect information, evidence, ID samples in a legally admissible and responsible manner, as prescribed by IDscan.
• Act on information, either directly or through escalation.
• Accurately manage daily reports.
• Define new document types/ enhance the existing ones.
• Support with ad-hock tasks intended to improve our service, and IDscan products.
• Leverage information, identify market trends and contribute to creation of in-house training materials.

Core skills:

• High level of attention to detail and critical thinking.
• Data analysis and decision‑making abilities.
• Organised, adaptable, and capable of working autonomously.
• Good communication skills, writing documentation and reporting, as well as an excellent command of the English language.
• Excellent organisation, prioritisation and time management skills.
• Fast learner for new tools, and IT system.
• Able to effectively use a variety of MS Office suite (Power Point, Excel, Windows, Outlook).

Nice to have:

• Knowledge of data protection and privacy principles.
• Knowledge of identity documents.
• Knowledge of GPG45.
• NDFU or Cifas Identity Document Fraud Training (or equivalent).
• Strong research and analytical skills.
• Ability to collate information, analyse data and develop effective solutions.
• University degree preferred.

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Unleash your potential and be part of our mission to power safe and rewarding digital lives.