Remote Service Delivery Manager – Health Assessments

Serco Group plc; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading public services company is seeking a Service Delivery Manager to oversee operations, ensure quality service delivery, and lead a team. The ideal candidate will have experience in delivering performance targets and supporting remote teams. This role includes responsibilities such as managing customer complaints, fostering team development, and ensuring operational excellence. Join a supportive culture that values diversity and contributes to better public services.

Benefits

Up to 6% contributory pension scheme

Life insurance

25 days annual leave plus bank holidays

Employee Assistance Programme

Company discounts

Training and coaching opportunities

Qualifications

• Experience leading and developing teams.
• Experience of delivering challenging performance targets.
• Health Assessment experience helpful but not essential.
• Ability to engage and support remote teams.

Responsibilities

• Ensure delivery of volumes, quality, and service levels.
• Manage team performance against targets.
• Facilitate team communications.
• Support continuous professional development of staff.
• Manage absences proactively.
• Resolve customer complaints effectively.

Skills

Team leadership

Performance management

Remote team engagement

Job description

A leading public services company is seeking a Service Delivery Manager to oversee operations, ensure quality service delivery, and lead a team. The ideal candidate will have experience in delivering performance targets and supporting remote teams. This role includes responsibilities such as managing customer complaints, fostering team development, and ensuring operational excellence. Join a supportive culture that values diversity and contributes to better public services.