Optical Retail Specialist: Frames, Tech & Customer Care

Vision Express; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading optical retailer in the UK is seeking a Retail Optical Assistant to deliver personalized customer service and support pre-screening eye tests. The role offers opportunities for personal growth, a competitive salary with monthly bonuses, and numerous perks including free eyewear. Ideal candidates should have strong communication skills and a passion for eyewear. This position provides a chance to work with top brands and advance in a growing company backed by innovative practices.

Benefits

Free eyewear (up to £550 annually)

33 days holiday with buy/sell options

Family & friends discounts + free eye tests

Employee wellbeing support

Opportunities through the OneSight Foundation

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear, style, and comfortable with digital tools.
• Positive team player with a can-do attitude.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Engaging with customers

Digital tools proficiency

Strong communication

Job description

A leading optical retailer in the UK is seeking a Retail Optical Assistant to deliver personalized customer service and support pre-screening eye tests. The role offers opportunities for personal growth, a competitive salary with monthly bonuses, and numerous perks including free eyewear. Ideal candidates should have strong communication skills and a passion for eyewear. This position provides a chance to work with top brands and advance in a growing company backed by innovative practices.