Customer Support jobs in United Kingdom

Starting salary: £28,798 in your first year – rising to £30,791pa after that
Full‑time – 40 hours per week

Turn our customer’s houses into homes – one perfect fit at a time.

If you love working with your hands and are handy with a drill and a tape measure, this could be the perfect role for you.

As a Curtain & Blind Fitter in our Made to Measure team you’ll be out on the road, visiting customers in their homes to bring their vision to life. From measuring up to fitting the final product, you’ll make sure every window looks its best and every customer feels confident they chose us. Our Made to Measure Fitters are a huge part of why customers keep coming back. It’s not just about getting the job done – it’s about doing it with care, confidence and a smile.

You’ll be the face of our service, so a friendly, professional attitude is just as important as your practical skills. You’ll take pride in the details and make sure the job’s done right – first time, every time. You’ll be trusted to represent us in our customers’ homes, bringing warmth, professionalism and a personal touch to every visit. If you’re someone who takes pride in their work and enjoys making people happy, you’ll feel right at home here.

We’ll kit you out with:

• Use of company van while you’re at work
• A full tool kit – we’ll supply everything you need
• A fuel card so you’re never out of pocket
• Full training on our products, systems and customer service approach
• A supportive team and a business that’s big on development and progression

• Be customer obsessed – consistently consider the impact of your actions on the customer experience and strive to deliver joyful experiences in the most effective and thoughtful way
• Visit customers’ homes to carry out professional curtain and blind fittings as part of our Made to Measure service
• Consistently deliver exceptional customer service to support strong CSAT scores, ensuring every customer receives a welcoming, helpful and memorable experience
• Measure windows accurately to ensure a perfect fit for every product
• Install a range of window dressings with precision and care
• Deliver a warm, professional service that puts customers at ease and leaves a lasting impression
• Manage your own schedule and plan your day efficiently to meet appointment times
• Maintain your van and tools, ensuring everything is clean, safe and ready to go
• Handle basic customer queries on site and escalating any issues where needed
• Follow health and safety guidelines and work tidily and respectfully in customers’ homes
• Represent the Dunelm brand with pride, professionalism and a customer‑first mindset

• A full UK driving licence – essential for getting to and from customer appointments
• A customer‑first approach; you understand the importance of making people feel comfortable in their own homes
• A hands‑on, practical mindset – confident using tools like drills, levels and tape measures; we’re big believers in training people with the right attitude and potential
• A keen eye for detail; you take pride in doing a job properly the first time and every time
• A friendly, can‑do attitude – you’re approachable, professional and always ready to help
• Previous experience in a fitting, trade or hands‑on role is ideal but not essential if you’re eager to learn
• Comfortable working flexibly, including occasional evenings or weekends, to suit customer needs
• Experience in a customer‑facing role is a bonus

We’re not after a carbon copy of anyone else. We want people who bring something new to the table – different perspectives, fresh ideas and a shared love of making our stores feel like home.