Customer Service & Upsell Specialist

Sunbelt Rentals; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading equipment rental provider in Belfast seeks a Customer Service Advisor to enhance customer relations and support their operational needs. This role involves managing customer enquiries via telephone and email, ensuring satisfaction throughout the order process. Candidates should possess strong customer service skills and effective communication capabilities, embracing a flexible work approach in a fast-paced environment. Competitive rewards and opportunities for personal growth are offered in this dynamic team setting.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Great company pension scheme

Qualifications

• Proven experience in a Customer Service role, preferably handling inbound sales enquiries.
• Exceptional communication skills including negotiating and influencing.
• A good level of computer literacy in MS Office packages.

Responsibilities

• Deliver a best-in-class service while maximising upselling opportunities.
• Manage orders from enquiry to post-hire feedback.
• Build relationships with customers and follow up on their needs.

Skills

Customer service experience

Communication skills

Team collaboration

Judgement and initiative

Computer literacy (MS Office)

Job description

A leading equipment rental provider in Belfast seeks a Customer Service Advisor to enhance customer relations and support their operational needs. This role involves managing customer enquiries via telephone and email, ensuring satisfaction throughout the order process. Candidates should possess strong customer service skills and effective communication capabilities, embracing a flexible work approach in a fast-paced environment. Competitive rewards and opportunities for personal growth are offered in this dynamic team setting.