European Director of Customer Success — Growth & Retention

Contentful Contentful GmbH; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading digital experience platform is seeking a Director of Customer Success to support their European operations. You will lead a diverse team and be responsible for customer retention metrics while developing strategic relationships with enterprise clients. The ideal candidate has over 7 years in customer success or account management, strong leadership experience, and a commitment to customer satisfaction. This is an opportunity to significantly impact customer success within a rapidly growing technology company.

Benefits

Stock Options

Education budget

Paid time off for various needs

Wellbeing stipend

Office equipment stipend

Qualifications

• 7+ years in customer success or account management leadership.
• 3+ years of experience managing regional teams.
• Experience in B2B technology or SaaS.
• Proven ability to manage enterprise accounts.

Responsibilities

• Lead the European Customer Success team of ~25 members.
• Drive and own customer retention metrics in Europe.
• Collaborate with global leadership to implement strategies.
• Build relationships with enterprise customers and partners.

Skills

Customer Success Management

Strategic Leadership

Interpersonal Communication

Account Management

Stakeholder Management

Education

Bachelor's degree in Business or Computer Science

MBA or advanced degree

Job description

A leading digital experience platform is seeking a Director of Customer Success to support their European operations. You will lead a diverse team and be responsible for customer retention metrics while developing strategic relationships with enterprise clients. The ideal candidate has over 7 years in customer success or account management, strong leadership experience, and a commitment to customer satisfaction. This is an opportunity to significantly impact customer success within a rapidly growing technology company.