Customer Service Operations Support Analyst (Office-Admin/Clerical) - PG5016

Caresoft Global Limited; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment consultancy is seeking a Customer Service Operations Support Analyst for a contract role in Newcastle upon Tyne. The ideal candidate will have excellent communication skills, experience with Microsoft Excel, and the ability to collaborate effectively with teams. The position involves working within the Customer Service Operations department, focusing on problem-solving and administrative support. A high degree of attention to detail is essential, along with potential language requirements.

Qualifications

• A member of a multi skilled team with a high degree of initiative/problem solving.
• Strong collaborator with effective verbal and written communication skills.
• Attention to detail and personal accuracy to ensure correct work completion.

Responsibilities

• Work within Customer Service Operations department.
• Support team in various administrative tasks.
• Collaborate with internal and external stakeholders.

Skills

Communication

Customer Collaboration

Microsoft Excel

Microsoft Outlook

Teamwork

Tools

SAP

Microsoft Office

Job description

Job Title: Customer Service Operations Support Analyst (Office-Admin/Clerical)

Location: Cobalt Business Park, Newcastle, NE27

Rate: £13.29ph to £20.65ph PAYE – Depending on experience

Employment Type: Contract (Duration - 13/01/2026 - 08/01/2027)

Hours: 37.5 per week

Reference: PG5016

Job Description

Predominantly working in our client's Customer Service Operations department.

Specific Skills Required

• A member of a multi skilled team with a high degree of initiative/problem solving.
• A strong collaborator who can work effectively and enthusiastically both internally and externally (verbal and written communication).
• A sound and general knowledge of working within systems and processes e.g. SAP, Outlook, Microsoft Office, excellent excel and analytical skills.
• You need to have a high degree of attention to detail and personal accuracy to ensure work is completed correctly first time.
• Candidates may require a language for this role.

Technical Skills: Must Have

• Communication
• Customer Collaboration
• Microsoft Excel
• Microsoft Outlook
• Teamwork

Nice To Have

• Customer Order Processing
• FMCG
• SAP

INSIDE IR35

Do not miss out on your chance of interview – APPLY NOW!

Our Clients are unable to provide sponsorship for Tier 2 General Visas; therefore, only candidates eligible to work in the UK need apply!

Caresoft Global Limited operates as an Employment Business and Employment Agency. We are an independent highly-experienced recruitment consultancy dedicated to specialist markets within the Automotive, Aerospace, Agricultural & Construction Industries.

No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race or disability and we welcome all applications.