Customer Success jobs in United Kingdom

Zone & Co is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. Our rapidly growing portfolio of solutions is built on the oracle NetSuite platform (the leading cloud-based ERP software platform) and offers advanced automation and integration solutions to a wide spectrum of business-critical functions, including complex billing & revenue recognition, to off-the-shelf advanced reporting, Payroll, AP automation, payments, reconciliations, approvals and more.

Zone helps over 3,000 companies worldwide work smarter, faster and more securely, whilst maximizing platform value. We do this with a growing innovation-minded team of over two hundred folks, based across North America, Europe and Asia Pacific.

Our journey has only just begun and we are excited to welcome talented individuals looking to grow alongside us. If this sounds interesting to you, we’d love to hear from you!

The Senior Solution Consultant is a key member of the Solution Consulting team, responsible for supporting the pre-sales process through technical expertise, product demonstrations, and solution design. This role focuses primarily on Accounts Payable (AP) automation, reporting, and payroll workflows.

The SSC partners with Sales to understand prospect needs, lead discovery sessions, and deliver tailored demos that showcase Zone’s product value. This position plays a strategic role in translating complex finance operations challenges into clear, solution-oriented narratives for finance stakeholders, including CFOs, Controllers, and FP&A leaders.

Success in this role requires strong cross-functional collaboration, a consultative mindset, and the ability to operate in a dynamic, fast-growing SaaS environment.

PLEASE NOTE: This role requires approximately 40% travel, primarily to the UK/London.

• Leads end-to-end demonstrations for complex enterprise deals, aligning technology strategy with business objectives and influencing C-level stakeholders.
• Applies deep domain knowledge and technical proficiency to architect innovative solutions, anticipate risks, and deliver high-impact, scalable outcomes.
• Deliver dynamic, tailored product demonstrations to prospective and existing customers, with a focus on showcasing the business value of Zone applications initially centered around AP automation, reporting and payroll, with the ability to scale expertise across additional product lines over time.
• Partner closely with Account Executives throughout the sales cycle to define solution strategies that align with prospect objectives, finance team workflows, and industry-specific needs.
• Lead and contribute to discovery calls to surface critical operational pain points, helping shape a customized demo strategy and inform solution design.
• Develop and maintain demo environments that reflect real-world customer use cases and ensure all environments are continuously updated with new product releases, configurations, and messaging.
• Collaborate cross-functionally with Product, Marketing, Customer Success, and Professional Services to ensure a unified pre-sales experience and seamless post-sale handoff.
• Create and maintain enablement materials such as demo scripts, videos, solution briefs, and internal documentation to support consistent messaging and sales team readiness.
• Participate in responses to RFPs, RFIs, and security questionnaires, ensuring timely and accurate technical input in collaboration with Sales and Product leadership.
• Contribute to internal feedback loops by reporting back field insights, competitive trends, and common objections to inform ongoing product development and go-to-market strategy.

• 7+ years of experience in solution consulting, pre-sales, financial systems consulting, or related SaaS roles; exceptional candidates with 4+ years of relevant experience will be considered if strong finance or ERP expertise.
• Familiarity with core finance and accounting workflows, particularly accounts payable, payroll, and reporting processes.
• Hands‑on experience with ERP or financial systems such as NetSuite, SAP, Workday, Oracle, Intacct, Tipalti, Ramp, or Stampli.
• Strong presentation, storytelling, and written communication skills with the ability to adapt messaging for both technical and executive-level audiences.
• Proven consultative and problem‑solving mindset, with a track record of building trust and credibility with stakeholders.
• Ability to thrive in a high‑growth, fully remote, global SaaS environment with strong self‑motivation and collaboration skills.
• Flexibility to travel across UK & EMEA for client meetings, workshops, and industry events.

At Zone, our benefits are designed to enrich your life beyond the workplace. Recognizing that work is just a fraction of your overall life experience, we are dedicated to providing robust support. As a fully remote company, we prioritize flexibility and balance. Explore our comprehensive list of benefits at Zoneandco.com.

Zone & Co is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we’re eager to further diversify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.