Banker Success Analyst: Strategic Adoption & Engagement

Houlihan Lokey, Inc; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global investment bank is seeking a Banker Success Analyst in London to manage user relationships, provide technical onboarding, and advocate for customer needs. The ideal candidate will have 1-3 years of experience in customer success, with strong analytical and communication skills. This full-time position focuses on supporting bankers to achieve maximum value from the platform, enhancing product adoption and satisfaction.

Qualifications

• 1-3 years of industry experience, preferably in customer success roles.
• Strong interest in operations, investment banking, accounting, or consulting.

Responsibilities

• Develop and maintain long-term relationships with users.
• Lead the onboarding process, ensuring successful deployment.
• Serve as a product expert and monitor customer usage.
• Conduct regular business reviews and align on future goals.
• Gather and relay customer feedback to improve products.
• Support data operations team to maintain company records.

Skills

Customer success roles

Analytical capabilities

Verbal and written communication

Excel

Word

PowerPoint

Job description

A global investment bank is seeking a Banker Success Analyst in London to manage user relationships, provide technical onboarding, and advocate for customer needs. The ideal candidate will have 1-3 years of experience in customer success, with strong analytical and communication skills. This full-time position focuses on supporting bankers to achieve maximum value from the platform, enhancing product adoption and satisfaction.