Hybrid Enterprise CSM — Translation SaaS Growth & Strategy

Methodfi; City of London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading AI translation company in the United Kingdom seeks a Customer Success Manager responsible for ensuring satisfaction and success of Mid Market customers. The ideal candidate will build strong relationships, provide strategic guidance, and drive customer retention and growth. This hybrid role offers both in-office collaboration and flexibility. A background in the translation industry and strong communication skills are essential.

Benefits

At market salary with the opportunity to earn on-target earnings (OTE)

401(k) matching

Flexible time off plus company holidays

Medical, dental, and vision insurance

Qualifications

• 5+ years of experience in customer success, account management, or related roles, preferably in SaaS or language services industry.
• Proven track record of successfully managing customer accounts and driving customer satisfaction, retention, and growth.
• Experience in conducting Quarterly Business Reviews (QBRs) and delivering presentations.

Responsibilities

• Serve as the primary Customer DRI for accounts, owning the end-to-end customer experience.
• Develop and maintain strong relationships with key stakeholders within customer organizations.
• Conduct regular calls and Quarterly Business Reviews to review account health and discuss strategic initiatives.
• Proactively identify and pursue opportunities for upselling and cross-selling.
• Collaborate closely with Account Executives to align on customer strategy.

Skills

Experience in the translation and localization/language services industry

Excellent communication skills

Customer-centric mindset

Strong problem-solving abilities

Time management and organizational skills

Collaboration and teamwork skills

Adaptability and flexibility

Education

Bachelor's degree in Business Administration, Marketing, or related field

Job description

A leading AI translation company in the United Kingdom seeks a Customer Success Manager responsible for ensuring satisfaction and success of Mid Market customers. The ideal candidate will build strong relationships, provide strategic guidance, and drive customer retention and growth. This hybrid role offers both in-office collaboration and flexibility. A background in the translation industry and strong communication skills are essential.