Customer Service Representative jobs in United Kingdom

Hours Full Time- 37.5 Hours per week (Monday to Friday)

Novatech have a long history of building IT systems - from servers and storage to retail PC's and systems and then selling them directly to education and corporate partners or retailing them on line and in-store. We're growing, and to support our growth, we’re excited to introduce a brand-new role for a dynamic Head of Systems Sales.

This is a pivotal position which is focussed purely on leadership and management and not trying to balance this having to achieve your own personal sales targets.

• Develop and execute a systems sales strategy aligned with company objectives and market trends.
• Lead, coach, and empower a talented sales team to achieve ambitious targets (team is circa 4-6 people - from 'Account Director' to 'Account Manager' level and a sales support role)
• Collaborate with all business functions, including; operational, engineering, and marketing teams to deliver solutions.
• Monitor market developments and competitor activity to inform strategic decisions.
• Drive forecasting, pipeline planning, and present actionable insights to senior leadership.
• Support the business and sales team in representing Novatech at industry events and customer meetings.
• Work with key vendor partners and distributors to ensure consistent supply, strong innovation.
• Champion a culture of collaboration and customer-centricity.

We’re seeking an experienced sales leader who can operate at a strategic level and inspire a team comprising both seasoned sales professionals and sales support. You’ll have a proven track record of leading B2B sales teams within IT infrastructure or systems and know how to develop and execute growth strategies that deliver results. Strong leadership and communication skills are essential, along with the ability to negotiate effectively and build lasting relationships both internally and externally.

You’ll be a commercially astute, customer-focused leader who thrives on collaboration and delivering results. With a strategic mindset and sharp analytical skills, you’ll spot opportunities, anticipate market trends, and stay ahead of competitor activity. Your expertise with CRM systems and sales performance tools will help you drive efficiency and impact. But what truly sets you apart is your ability to inspire a culture of innovation and continuous improvement. Most importantly, you'll have a ‘together, we win’ approach, where success for you means empowering your team to achieve outstanding collective results.

There are heaps of other perks when working for us! For starters, we’re an accredited 'Great Place to Work', as voted by our amazing staff via the 'Great Place to Work' engagement survey.

We embrace a non-corporate vibe and believe that when you can be your authentic self, that you enjoy your work more and take greater pride in what you do. We respect the skills and experiences everyone brings to the business - and we'll support you with delivering the ideas and strategies you bring to the table to support our growth journey.

We’re all about your wellbeing and regularly organise team events, employee awards, and charity dos. We also care about the environment and have won awards for our efforts, which include being a net positive business (meaning we put more energy back into the grid than we use – which we are super proud of!).

Work life balance is important to us. As part of our hybrid working arrangements, you'll initially be working in the office every day for at least the first month to complete your induction training, after this, you'll be working in the office for a minimum of 3 days a week. We are really lucky as we have good transport links to the office for when you come in, alongside free staff parking and a lockable bike shed for if you drive or ride.

• 25 days holiday plus bank holidays (with the chance to buy additional days)
• Upskilling apprenticeship training
• Cycle to work
• Employee Assistance Programme
• Social and wellbeing events
• A great breakout room
• Kitchen and shower facilities

When people think Novatech, they think gaming and retail - but this is just a small part of what we do now. Novatech actually works heavily in the B2B sector with some of the largest and most respected names in a range of industries. Whether it’s supporting businesses with their remote workforce under our Direct 2 Desk service, transforming defence companies with vital training simulators or implementing practical Deep Learning Systems into the businesses of tomorrow, there’s no end to the amount of fascinating and cutting-edge projects that we are involved in (some of which we can’t tell you about, yet). Pretty cool, right? Get involved and help develop the future of our business…and yourself at the same time!

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Company registration number: 08780562 | Head Office: The Skiff, 30 Cheapside, Brighton BN1 4GD