Sales Manager

Reiss Ltd.; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury brand in the City of London seeks a Sales Manager to join their retail team. This role focuses on delivering exceptional customer service, guiding team members, and achieving sales targets. The ideal candidate has supervisory experience in a premium environment and is skilled at fostering a motivating workplace. Competitive employee benefits include discounts, bonus schemes, and structured training programs.

Benefits

Employee discount up to 75%

Sales and service bonus scheme

25 days of holiday

Structured training and development programs

Qualifications

• Strong background in a customer-facing role ideally within a premium or luxury environment.
• Flexibility to adapt to changing priorities.
• Ability to guide and coach team members.

Responsibilities

• Deliver premium customer service that exceeds expectations.
• Inspire and guide the team with dedication and integrity.
• Monitor team performance and drive sales.

Skills

Supervisory experience

Customer service skills

Communication skills

Organizational skills

Ability to work under pressure

Job description

Why choose Reiss?

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What’s the role about?

Join our dynamic Retail team as a Sales Manager. In this pivotal new role, reporting to our Store Manager and Assistant Store Manager you’ll support the management team, ensuring team members are motivated to achieve targets and maintain a safe, efficient store environment.

Who you are

• Previous experience of supervising a team
• Strong background in a customer facing role ideally within a premium or luxury environment
• Ability to guide and coach others
• Flexibility and ability to adapt to changing priorities
• Ability to work in a fast-paced retail environment
• Have excellent communication and interpersonal skills
• Have excellent organisational and decision‑making skills
• Excels under pressure

What you’ll be doing

• Delivering a premium, genuine and tailored customer service experience which exceeds our customers’ expectations
• You act as a role model; inspiring and guiding your team with dedication, integrity and genuine warmth
• Drive sales by monitoring the team’s KPIs and leading by example with exceptional service
• Work with the store leadership team to ensure clarity of business plan is cascaded throughout the team.
• Providing an in depth knowledge of our brand and our products to our customers and your team.
• Actively engage and undertake duties that supports the store operations.
• Delivering team briefs and contribute to team meetings.
• Supporting the store management in assisting with team development.

What we’ll do for you

• Business wear allowance
• Employee discount up to 75%
• Sales and service bonus scheme
• Refer a friend bonus scheme
• Long Service bonus scheme
• Contributory pension scheme
• Structured training and development programs
• Employee Assistance Programmes: Retail Trust and Life Works
• 25 days of holiday
• And many more

If you want to start your story at Reiss as our Sales Manager, don’t miss out - apply now!

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.