Customer Service Representative jobs in United Kingdom

As a full-time Business Development Consultant at Relesys, you will play a pivotal role in kickstarting our expansion into the UK market where you will generate new business opportunities in the Mid- and Enterprise Retail market. Imagine being the one who opened the door for amazing client relationships like Joe & the Juice, Specsavers, Sticks'n'Sushi, Peak Performance and many more as we expand to new horizons.

In this role, you will work closely together with the VP of Sales & Country Manager and Account Executives and enter an exciting career path towards becoming either a Specialist in your field, Account Executive or Account Manager in the near future 🚀

This is an exciting and transformative time to join Relesys, as we have gone into a strategic partnership with the Private Equity fund, Copilot Capital, where the coming years will bring extensive growth and opportunities along the way. You get a unique opportunity to make a tremendous impact in taking your career, Relesys and our dear clients to the next level over the coming years - as we say, joining a scale-up at this stage is a rare opportunity that is "once in a lifetime".

• Drive high quality and volume of daily outreach efforts through cold calling, email, LinkedIn, events etc. to create qualified new business meetings for the Account Executive team
• Identify and target new potential clients in the Retail UK market (Fashion, Beauty, Cosmetics, Home etc.)
• Reach out and establish a relationship to key stakeholders and comprehend their specific needs and challenges to drive value
• Proactively acquire knowledge about the Relesys Sales Playbook, Relesys competitors and become a specialist in our product and value
• Build strong relationships with our Account Executives and collaborate closely to maximize the win
• Take ownership of your Sales Operating Rhythm and drive towards exceeding your sales targets and KPIs

• Pipeline Generation Execute high-volume outreach across phone, email, LinkedIn, and events. Minimum 60 outbound calls per day to drive predictable, high-quality pipeline. Spot, research, and engage new potential clients within the UK retail and hospitality market. Identify key stakeholders and initiate strong first-touch conversations.
• Lead Qualification Understand prospect needs, challenges, and priorities to determine qualification. Validate business potential and progress qualified opportunities to the Account Executive team.
• Sales Collaboration Work closely with AEs to ensure a seamless handoff of qualified meetings. Share insights from outreach to support better targeting and messaging.
• Market & Product Knowledge Become an expert in the Relesys Sales Playbook, our value proposition, and the competitive landscape. Stay sharp on industry trends in retail and hospitality.
• Sales Discipline Own your activity metrics, pipeline targets, and weekly sales rhythm. Continuously improve outreach quality, messaging, and conversion rates.

We invest heavily in training, coaching, and structured development to help you grow.

We offer a clear development track designed to grow you into a top-performing commercial professional.

1. Business Development Consultant (BDC)
   Entry role focused entirely on mastering pipeline creation. High-volume outreach. Strong qualification. Consistency and performance against KPIs
2. Senior BDC
   For top performers ready to take on more responsibility. Mentor new BDCs. Master cold calling and objection handling. Drive stronger conversion from outreach to meetings. Contribute to outreach sequences, messaging, and best practices
3. Enterprise BDC
   Advanced commercial role before moving into closing or client-facing functions. Run structured early-stage discovery meetings. Work larger, strategic, or enterprise-level accounts. Progress opportunities until they reach a fully qualified buying stage.

From here, your career can go in several directions:

• Account Executive
• Account Manager
• Client Success
• SDR/BDC Team Leader

• 6+ months of outbound Sales Development or Business development experience in generating pipeline through cold calling, email, LinkedIn, ABMs etc.
• Experience with B2B SaaS sales, and preferably Mid- to Enterprise clients
• Proven track record in articulating a strong value proposition to clients, preferably within the Retail industry
• Strong desire to learn and grow with Relesys on a scaling journey
• Outstanding communications skills across a variety of channels, enabling you to engage relevant stakeholders
• Thrive in a fast-paced, target-driven environment and demonstrate exceptional ability to manage multiple priorities effectively
• It is an advantage to have experience with applying the MEDDPICC sales methodology, and/or Command of the Message framework
• It is an advantage if you have experience from the retail industry including emerging trends, challenges, and a strong understanding of key stakeholders, or maybe you have worked as a frontline employee yourself
• Preferred qualifications include a bachelor\'s degree in business, marketing, or a related field
• Fluent in English, both spoken and written
• Located in UK in or near London

• "Once in a lifetime" growth opportunity in an aspiring unicorn business that will 5x over the coming 4-5 years backed by the Private Equity fund, Copilot Capital
• Career path towards becoming specialist within your field, Account Executive, Account Manager or similar
• Competitive fixed salary and commission scheme
• Nest pension
• Vitality Health Insurance
• Occasional travels to CPH for onboarding, QBRs, Company events etc.
• Global Summer Party in CPH
• Shared office space where the team can meet weekly

• We are looking for a colleague to start asap!
• We are welcoming applications who are located in or near London
• Apply for the position by sending your CV through the Apply button

We cant wait to hear from you!

Relesys isn't just another SaaS company; we are a dynamic force revolutionizing communication and performance management platforms. Established in 2014, we set out on a mission to bridge the gap between HQ and non-desk workers, fostering a thriving workforce.

What value do we bring? People are the heartbeat of our client's business. When employees are thriving and successful, businesses flourish and retention rates increase. Relesys enables our clients to achieve this through an all-in-one app that streamlines communications, training, and daily operations into their own customized and ever-evolving app 📱

With clients such as Salling Group, COOP, Carlsberg, and Vestas - to name just a few - Relesys serves clients in 15 different countries, supporting them in 40 languages with 450,000 licenses across 20,000 stores and users in 100+ countries. We have a strong presence in the Nordics and EMEA, and we continue to increasingly attract clients from across the globe, as we are breaking into new, dynamic markets.

At Relesys, we're shaping the future for frontline workers across various industries: Retail, Hospitality, Production/Manufacturing, and Transportation – while having FUN, as our rule number one! Join us on this thrilling journey as we grow and venture into new horizons.

Our Culture

Building a world-class organization and culture is our highest priority. We believe in the talent of our people and in long-term collaborations where we value an informal yet highly professional culture. We always go 'the extra mile' for our colleagues and clients, but rule number one - Have fun! This rule is always at the forefront of our minds when we come to work, creating an environment that is filled with passion, energy, and inspiration. We are eager to see what exciting contributions you, as our new colleague, will bring, as we believe that each and every individual has a tremendous influence on the whole 🌍