Guest Services Host: Flexible, Dynamic Lobby Ambassador

Wilde W A Co; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading aparthotel operator in Manchester is seeking a Guest Services Host to work in public areas and provide exceptional service. The role emphasizes welcoming guests, crafting cocktails, and fostering a vibrant atmosphere. Ideal candidates are enthusiastic and team-oriented, with a focus on communication. Training will be provided. Join our diverse team and make a lasting impact while enjoying benefits like flexible working patterns and volunteer days.

Benefits

Flexible working patterns

Bonus scheme

Discounted overnight stay rates

Refer and earn scheme

Education Support

Paid volunteer days

Employee Assistance Program

Qualifications

• Prior experience in a similar role is helpful but full training will be provided.

Responsibilities

• Welcome guests and craft the perfect cocktail in a dynamic environment.
• Take ownership of your role with enthusiasm and energy.
• Communicate effectively to create memorable experiences for guests.
• Strive for excellence and set ambitious goals.
• Greet guests warmly to ensure they feel welcome.
• Learn the preferences and needs of guests for personalized service.
• Seek opportunities to innovate and improve.
• Foster a culture of respect, inclusivity, and kindness.
• Engage in local charity events to build community relationships.

Skills

Excellent communication

Teamwork

Customer service

Job description

A leading aparthotel operator in Manchester is seeking a Guest Services Host to work in public areas and provide exceptional service. The role emphasizes welcoming guests, crafting cocktails, and fostering a vibrant atmosphere. Ideal candidates are enthusiastic and team-oriented, with a focus on communication. Training will be provided. Join our diverse team and make a lasting impact while enjoying benefits like flexible working patterns and volunteer days.