Guest Experience Host (Hotel Front Desk)

greene king; Preston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular pub and grill in Preston is seeking Hotel Staff to deliver unforgettable experiences to customers. The role involves greeting guests, managing inquiries, and ensuring a safe and welcoming environment. Applicants should possess strong customer service skills and attention to detail. This position offers career growth, competitive salary, and various discounts for staff and their families. Join a fun and inclusive team focused on heartfelt service.

Benefits

Competitive salary

Career development training

Discounts on food and drink

Employee assistance program

Referral bonuses

Wagestream access

Retail discounts

Qualifications

• Willingness to learn and expand your skills.
• Great eye for detail, ensuring every pint is poured to perfection.
• Passion for providing excellent customer service.
• Positive can-do attitude and team player.

Responsibilities

• Provide customers with a heartfelt and memorable experience.
• Greet customers and check them into their hotel room upon arrival.
• Answer telephone inquiries and handle customer complaints.
• Ensure the front of house is safe, legal, and clean.

Skills

Customer service

Attention to detail

Teamwork

Positive attitude

Job description

A popular pub and grill in Preston is seeking Hotel Staff to deliver unforgettable experiences to customers. The role involves greeting guests, managing inquiries, and ensuring a safe and welcoming environment. Applicants should possess strong customer service skills and attention to detail. This position offers career growth, competitive salary, and various discounts for staff and their families. Join a fun and inclusive team focused on heartfelt service.