Aerospace Customer Success Manager - Hybrid (Crawley)

Prattwhitney; Crawley; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A global aerospace leader is seeking a Customer Success Manager in Crawley to provide technical solutions and support for clients in the aviation sector. This role involves engaging with customers, delivering services, and ensuring optimal technical performance. Ideal candidates will have 3+ years of experience, strong IT and communication skills, and a customer-oriented approach. The position offers a competitive salary, hybrid working conditions with 25 days annual leave, and opportunities for professional development.

Benefits

25 days annual leave + bank holidays

Competitive Salary

Bonus Scheme

Fantastic pension scheme

Private Medical Insurance

Qualifications

• Minimum of 3 years’ experience in a similar role is essential.
• Fluent in Microsoft Office environment.
• Understanding of Airline Operational processes and practices.

Responsibilities

• Conduct technical account management and deployment of products and services.
• Foster close relationships with customers to enhance service offerings.
• Develop and provide technical training for all customers and services.

Skills

Technical knowledge

Customer service

IT/Networks understanding

Air to ground communications

Problem-solving

Education

3 years experience in a similar role

CCNA / ITIL Certification

Tools

Microsoft Office

Job description

A global aerospace leader is seeking a Customer Success Manager in Crawley to provide technical solutions and support for clients in the aviation sector. This role involves engaging with customers, delivering services, and ensuring optimal technical performance. Ideal candidates will have 3+ years of experience, strong IT and communication skills, and a customer-oriented approach. The position offers a competitive salary, hybrid working conditions with 25 days annual leave, and opportunities for professional development.