Customer Service Representative jobs in United Kingdom
Customer Relationship Manager
Fineline Global Group
One Stop - Customer Service Assistant
One Stop Stores Ltd
Discover more opportunities than anywhere else. Find more jobs nowOne Stop - Customer Service Assistant
One Stop Stores Ltd
One Stop - Customer Service Assistant
One Stop Stores Ltd
One Stop - Customer Service Assistant
One Stop Stores Ltd
Connect with headhunters to apply for similar jobsOne Stop - Customer Service Assistant
One Stop Stores Ltd
One Stop - Customer Service Assistant
One Stop Stores Ltd
One Stop - Customer Service Assistant
One Stop Stores Ltd
One Stop - Customer Service Assistant
One Stop Stores Ltd
One Stop - Customer Service Assistant
One Stop Stores Ltd
One Stop - Customer Service Assistant
One Stop Stores Ltd
One Stop - Customer Service Assistant
One Stop Stores Ltd
Luxury Sales Associate Swaine Group Permanent contract London, GB Client advisor Flagship store[...]
Dweet LTD.
Customer Care Assistant - Colwyn Bay/Prestatyn
West End Dental Group
Customer Relations Manager
Sanders Senior Living group
Accounts Senior: Trusted Client Advisor & Mentor
EQ Accountants LLP
Customer Service Specialist (Call Center)
Futura Design Ltd
Customer Support Representative
Job summary
A leading software company in Newcastle is seeking a Customer Support Representative to provide expert assistance to businesses using their CRM. You'll deliver solutions and support in a hybrid work environment while developing your career through structured training. Ideal candidates will have strong customer service skills and the ability to solve problems efficiently.
Benefits
Qualifications
- You must have experience in a customer service role.
- Must be adaptable to changing environments.
- Strong problem-solving skills are required.
Responsibilities
- Provide technical support for customers using Act! CRM.
- Deliver business-focused solutions and exceptional service.
- Manage call ownership and resolve customer issues effectively.
Skills
Job Title: Customer Support Representative
Act! is looking for a Customer Support Representative to join our Customer Success department. You will be frontline support for businesses using Act! CRM, providing expert advice and technical problem solving. The role supports Act!'s mission to fuel small business growth by delivering modern software and services.
Act! has a strong track record in the small business segment and has received recognitions for leadership and workplace culture.
In addition to competitive benefits, you will gain expert knowledge of Act! CRM products with our training programme. Phase 1 offers 3 to 4 weeks of classroom-based training with continued coaching. In Phase 2 you will be paired with an experienced representative to support you as you go live with customers. You will develop valuable product knowledge and skills to advance your career within the organisation.
The role involves supporting customers with technical problems and helping identify the best solution, product, or service to match their needs. You will provide an exceptional service delivery experience through call ownership, business-focused solutions, and technical expertise that delivers customer delight at every contact.
- Exceptional communication and organisation skills
- Ability to adapt to a fast-paced and continually changing environment
- Proven experience in a customer service role
- Proficient with computer software/programmes; confidence to pick up new tech
- Good problem-solving skills
- Able to negotiate effectively and handle difficult situations
- Living the Exclamation! – CEO Award for Outstanding Employee
- 33 days holiday (basic 25 days + 8; includes bank holidays)
- Additional holiday buy scheme (1-3 days, max 28 days annual leave)
- Day off for your Birthday
- Pension (match +2% up to 10%)
- Death in Service (4 x salary)
- Income Protection
- Bonus Scheme
- Employee Reward Scheme (points swapped for vouchers)
- Comprehensive Health Plan, dental, vision, and more
- Employee Assistance Program (EAP)
- Transport Scheme
- Cycle Scheme
- Tech Scheme
- Subsidised Gym
- Free breakfast snacks, weekly lunch voucher, and refreshments
8:00am – 8:00pm
Quorum Business Park, Newcastle NE12 8BS
Hybrid (Monday & Friday at home – Tuesday, Wednesday & Thursday at office)
Customer Success
Working at Act! means you are part of the A-Team, supporting our global customers with a work-smart approach to help businesses focus on future ambitions.
Learn more about working at Act!: www.act.com
If you are interested in joining Act!, please send your resume to the provided link.
- Entry level
- Full-time
- Other
- Software Development
Newcastle, United Kingdom
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.