One Stop - Customer Service Assistant

One Stop Stores Ltd; United Kingdom; On-site; GBP 18,000 - 25,000; Full time

Job summary

A local retail company in the UK seeks a Customer Service Assistant to support day-to-day store operations. Key responsibilities include providing outstanding service, handling transactions, and ensuring store cleanliness. Ideal candidates should have a passion for customer service and the ability to work well in a team. This position offers a supportive and flexible work environment.

Benefits

Flexible working arrangements

Diversity and inclusion initiatives

Qualifications

• Passion for providing excellent customer service.
• Ability to work in a fast-paced retail environment.
• Willingness to follow safety and training protocols.

Responsibilities

• Deliver great natural service to customers.
• Maintain a clean and organized store.
• Participate in seasonal community events.
• Handle payment processing and stock replenishment.

Skills

Customer service

Communication

Teamwork

Safety awareness

Job description

Overview

We are looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In a fast paced retail environment, no day is the same. You will play an important role in day-to-day store operations by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will continuously look for ways to improve service through on-the-job coaching and feedback. With your guidance, the store will remain a safe place to work and shop.

Responsibilities

• Know your customers and serve them with passion and pride, delivering great natural service.
• Encourage customers to provide feedback by completing the “have your say” survey.
• Work across all areas of the store, including online, tills, replenishment, vending and stock routines to meet customer needs.
• Apply training to ensure tasks are carried out safely.
• Take part in seasonal, community and charity events to create an inclusive atmosphere.
• Be knowledgeable about store performance and understand your role in delivering profit.
• Follow company values, make everyone feel welcome, and adhere to policies.
• Clock in and out at the start and end of shifts to ensure accurate pay.
• Follow safety procedures and wear safety equipment where available to keep staff and customers safe.
• Follow the Think 25 policy when serving age-restricted products.
• Respond quickly to assistance calls or interventions on self-service checkouts and communicate clearly with customers.
• Maintain a clean, tidy and organized store, keeping aisles clear.
• Occasionally run the shift in the absence of the Shift Leader or Store Manager.
• Follow all training to keep yourself, others and the store safe and compliant.
• Post Office Local duties (if applicable) require a Post Office financial and criminal conviction background check; you must pass to proceed with the role. If checks fail, the offer may be withdrawn.

What’s in it for you?

One Stop is committed to making everyday life easier for our customers. As part of the Tesco Group, One Stop combines the benefits of a large organisation with a neighbourhood feel. We value creating a welcoming environment for customers and colleagues and are looking for enthusiastic individuals to join our growing team.

Flexible Working

We welcome conversations about flexible working. We support various life situations and are happy to discuss how we can accommodate your needs during the application process.

One Stop Benefits

We offer a wide range of colleague benefits. To explore the full list, please click here and scroll to the bottom of our Careers Page.

Note: One Stop operates as an independent business within the Tesco Group; benefits may differ from those at Tesco.

Diversity & Inclusion

We are committed to an inclusive workplace where everyone is welcomed and treated fairly. We are Disability Confident Leader (Level 3) and offer reasonable adjustments throughout the recruitment process. Our six colleague networks include Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.

We encourage you to apply early as the vacancy may close before the listed closing date if a suitable candidate is found.